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R A Beginner
Beginner

B-ACD AA TCL script answer no more than one call at same time -issue

Dears ,
I have an issue with AA -TCL script ., we configured AA TCL Script for IVR on H.323 gateway to route calls to CUCM .
we can call this Script and can choice any option normal  but when we try another call at same time it give us busy tone .

So this TCL script answer no more than one call at same time ,this is current configuration ,
also find attached output of these debugs during issue 
debug voip application script
debug voip ccapi inout
debug h225 asn1
debug h245 asn1


application
 service queue flash:app-b-acd-3.0.0.2.tcl
  param queue-len 30
  param aa-hunt10 101
  param aa-hunt5 7888
  param queue-manager-debugs 1
  param number-of-hunt-grps 2
 !
 service aa-bvd flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param service-name queue
  param number-of-hunt-grps 1
  param dial-by-extension-option 6
  param handoff-string aa-bvd
  paramspace english language en
  param max-time-vm-retry 2
  param aa-pilot 200
  paramspace english location flash:
  param second-greeting-time 60
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 15
  param max-time-call-retry 700
  param voice-mail 5003
 !

dial-peer voice 20 voip
 service aa-bvd
 destination-pattern 200
 session target ipv4:192.168.3.249
 incoming called-number 200
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!

dial-peer voice 21 voip
 destination-pattern 7...
 session target ipv4:10.1.20.254
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!

telephony-service
 moh enable-g711 "en_bacd_music_on_hold.au"

Thanks
Remon

Everyone's tags (4)
1 REPLY 1
Cisco Employee

Re: B-ACD AA TCL script answer no more than one call at same time -issue

Not sure if I understand you. You are using B-ACD TCL to route calls to CUCM or handle incoming calls from CUCM ?

Nipun Singh Raghav
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