B-ACD and Auto Attendant no digit collect

dsobrinho · ‎01-14-2019

Hi guys,

I have problem with B-ACD during options menu prompt we tried to press the digits but no answer. I need press very fast to works fine.

Problems: Collect digits during navegations in the IVR. After fineshed the audio menu prompt menu we have period of 15 second <silence> to prompt menu audio repeat again.

Following the configuration:

Dial peer voip (SIP ITSP Trunk)

dial-peer voice 10000 voip

service aa

destination-pattern 9725

session protocol sipv2

session target ipv4:192.168.30.254

incoming called-number 9725

voice-class sip bind control source-interface GigabitEthernet0/0/0

voice-class sip bind media source-interface GigabitEthernet0/0/0

dtmf-relay rtp-nte sip-notify

codec g711ulaw

no vad

Application created

application

service aa flash:app-b-acd-aa-3.0.0.5.tcl

paramspace english index 1

param number-of-hunt-grps 1

param handoff-string aa

param dial-by-extension-option 5

paramspace english language en

param max-time-vm-retry 2

param aa-pilot 9725

paramspace english location flash:

param second-greeting-time 45

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param max-time-call-retry 700

param voice-mail 9722

param service-name queue

!

service queue flash:app-b-acd-3.0.0.5.tcl

param queue-len 20

param aa-hunt3 1113

param aa-hunt4 1114

param aa-hunt1 9728

param aa-hunt5 1115

param aa-hunt2 1112

param number-of-hunt-grps 5

Daniel Sobrinho

Mohammed al Baqari · ‎01-14-2019

While the call is active, can you get the output of show call act voice | i
Dtmf

You should check if DTMF relay is correct negotiated or not as not
accepting digits is a DTMF problem

dsobrinho · ‎01-15-2019

Hi

I have arealdy forced the relay and nte.

dial-peer voice 10000 voip
service aa
destination-pattern 9725
session protocol sipv2
session target ipv4:192.168.30.254:5060
incoming called-number 9725
voice-class sip dtmf-relay force rtp-nte
voice-class sip bind control source-interface GigabitEthernet0/0/0
voice-class sip bind media source-interface GigabitEthernet0/0/0
dtmf-relay rtp-nte sip-kpml sip-notify
codec g711ulaw
no vadq

Jan 15 11:16:41.275: //75563//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming PARAM
Jan 15 11:16:41.275: //75563//Digi:/C_DigitCollect_Start: Leg=75563, Dialplan=False, Diaplanterm=False, DigitReport=False, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=*, Terminationkey=^@, Numpatterns=0, Maxdigits=1, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=20000, Mask=0 Hotword=0
Jan 15 11:16:41.275: //-1//Digi:/AFW_DigitCollect_New:
Jan 15 11:16:41.275: //-1//Digi:HN79595F47:/AFW_DigitCollect_New: DialPlan=FALSE AbortKey=* TermKey=^@ NumPatts=0
              Enable=FALSE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=1 DialPlanTerm=FALSE hotword=0
Jan 15 11:16:41.275: //75563/A1A506ACBDCE/Digi:/DigitCollectStart_UpdateStats:
Jan 15 11:16:41.276: //75563//Digi:/DigitCollect_MLPPTuning:
Jan 15 11:16:41.276: //75563//Digi:/DigitCollect_MLPPTuning: Precednece Digit Collect not enabled
Jan 15 11:16:41.276: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:16:41.276: //75563//Digi:/act_DCRunning_RDone: id=75563 Enable succeeded.enable=0 matchDialplan=0 numPatterns=0matchDialplanTerm=0
Jan 15 11:16:51.291: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:16:51.291: //75563//Digi:/act_DCRunning_Digit: : pLeg 75563 Digit 6 Tone Mode 0
Jan 15 11:16:51.292: //75563//Digi:/DigitCollect_TreatDigit:
Jan 15 11:16:51.292: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:16:51.292: //75563//Digi:/act_DCRunning_RDone: id=75563 Reporting disabled.
Jan 15 11:16:51.292: //-1//Digi:/DigitCollect_Complete: DC_MATCHED_PATTERN. Digits=6
Jan 15 11:16:51.293: //75563//Digi:/AFW_M_DigitCollect_EventPreProcess:
Jan 15 11:16:51.293: //75563//Digi:/DigitCollectEnd_UpdateStats:
Jan 15 11:16:51.294: //75563//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming PARAM1
Jan 15 11:16:51.295: //75563//Digi:/C_DigitCollect_Start: Leg=75563, Dialplan=False, Diaplanterm=True, DigitReport=False, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=*, Terminationkey=#, Numpatterns=0, Maxdigits=0, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=20000, Mask=0 Hotword=0
Jan 15 11:16:51.295: //-1//Digi:/AFW_DigitCollect_New:
Jan 15 11:16:51.295: //-1//Digi:HN7959866B:/AFW_DigitCollect_New: DialPlan=FALSE AbortKey=* TermKey=# NumPatts=0
              Enable=FALSE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=0 DialPlanTerm=TRUE hotword=0
Jan 15 11:16:51.295: //75563/A1A506ACBDCE/Digi:/DigitCollectStart_UpdateStats:
Jan 15 11:16:51.295: //75563//Digi:/DigitCollect_MLPPTuning:
Jan 15 11:16:51.295: //75563//Digi:/DigitCollect_MLPPTuning: Precednece Digit Collect not enabled
Jan 15 11:16:51.296: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:16:51.296: //75563//Digi:/act_DCRunning_RDone: id=75563 Enable succeeded.enable=0 matchDialplan=0 numPatterns=0matchDialplanTerm=1
Jan 15 11:17:14.468: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:14.468: //75563//Digi:/act_DCRunning_Digit: : pLeg 75563 Digit T Tone Mode -1
Jan 15 11:17:14.468: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:14.468: //75563//Digi:/act_DCRunning_RDone: id=75563 Reporting disabled.
Jan 15 11:17:14.468: //-1//Digi:/DigitCollect_Complete: DC_TIMEOUT. Digits=
Jan 15 11:17:14.468: //75563//Digi:/AFW_M_DigitCollect_EventPreProcess:
Jan 15 11:17:14.468: //75563//Digi:/DigitCollectEnd_UpdateStats:
Jan 15 11:17:14.469: //75563//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming PARAM
Jan 15 11:17:14.469: //75563//Digi:/C_DigitCollect_Start: Leg=75563, Dialplan=False, Diaplanterm=False, DigitReport=False, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=*, Terminationkey=^@, Numpatterns=0, Maxdigits=1, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=20000, Mask=0 Hotword=0
Jan 15 11:17:14.469: //-1//Digi:/AFW_DigitCollect_New:
Jan 15 11:17:14.470: //-1//Digi:HN7959E0F1:/AFW_DigitCollect_New: DialPlan=FALSE AbortKey=* TermKey=^@ NumPatts=0
              Enable=FALSE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=1 DialPlanTerm=FALSE hotword=0
Jan 15 11:17:14.470: //75563/A1A506ACBDCE/Digi:/DigitCollectStart_UpdateStats:
Jan 15 11:17:14.470: //75563//Digi:/DigitCollect_MLPPTuning:
Jan 15 11:17:14.470: //75563//Digi:/DigitCollect_MLPPTuning: Precednece Digit Collect not enabled
Jan 15 11:17:14.470: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:14.470: //75563//Digi:/act_DCRunning_RDone: id=75563 Enable succeeded.enable=0 matchDialplan=0 numPatterns=0matchDialplanTerm=0
Jan 15 11:17:20.907: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:20.907: //75563//Digi:/act_DCRunning_Digit: : pLeg 75563 Digit 6 Tone Mode 0
Jan 15 11:17:20.908: //75563//Digi:/DigitCollect_TreatDigit:
Jan 15 11:17:20.908: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:20.908: //75563//Digi:/act_DCRunning_RDone: id=75563 Reporting disabled.
Jan 15 11:17:20.908: //-1//Digi:/DigitCollect_Complete: DC_MATCHED_PATTERN. Digits=6
Jan 15 11:17:20.908: //75563//Digi:/AFW_M_DigitCollect_EventPreProcess:
Jan 15 11:17:20.909: //75563//Digi:/DigitCollectEnd_UpdateStats:
Jan 15 11:17:20.909: //75563//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming PARAM1
Jan 15 11:17:20.909: //75563//Digi:/C_DigitCollect_Start: Leg=75563, Dialplan=False, Diaplanterm=True, DigitReport=False, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=*, Terminationkey=#, Numpatterns=0, Maxdigits=0, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=20000, Mask=0 Hotword=0
Jan 15 11:17:20.910: //-1//Digi:/AFW_DigitCollect_New:
Jan 15 11:17:20.910: //-1//Digi:HN7959FA19:/AFW_DigitCollect_New: DialPlan=FALSE AbortKey=* TermKey=# NumPatts=0
              Enable=FALSE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=0 DialPlanTerm=TRUE hotword=0
Jan 15 11:17:20.910: //75563/A1A506ACBDCE/Digi:/DigitCollectStart_UpdateStats:
Jan 15 11:17:20.910: //75563//Digi:/DigitCollect_MLPPTuning:
Jan 15 11:17:20.910: //75563//Digi:/DigitCollect_MLPPTuning: Precednece Digit Collect not enabled
Jan 15 11:17:20.911: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:20.911: //75563//Digi:/act_DCRunning_RDone: id=75563 Enable succeeded.enable=0 matchDialplan=0 numPatterns=0matchDialplanTerm=1
Jan 15 11:17:44.095: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:44.095: //75563//Digi:/act_DCRunning_Digit: : pLeg 75563 Digit T Tone Mode -1
Jan 15 11:17:44.095: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:44.095: //75563//Digi:/act_DCRunning_RDone: id=75563 Reporting disabled.
Jan 15 11:17:44.095: //-1//Digi:/DigitCollect_Complete: DC_TIMEOUT. Digits=
Jan 15 11:17:44.095: //75563//Digi:/AFW_M_DigitCollect_EventPreProcess:
Jan 15 11:17:44.095: //75563//Digi:/DigitCollectEnd_UpdateStats:
Jan 15 11:17:44.096: //75563//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming PARAM
Jan 15 11:17:44.096: //75563//Digi:/C_DigitCollect_Start: Leg=75563, Dialplan=False, Diaplanterm=False, DigitReport=False, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=*, Terminationkey=^@, Numpatterns=0, Maxdigits=1, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=20000, Mask=0 Hotword=0
Jan 15 11:17:44.096: //-1//Digi:/AFW_DigitCollect_New:
Jan 15 11:17:44.097: //-1//Digi:HN795A54AC:/AFW_DigitCollect_New: DialPlan=FALSE AbortKey=* TermKey=^@ NumPatts=0
              Enable=FALSE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=1 DialPlanTerm=FALSE hotword=0
Jan 15 11:17:44.097: //75563/A1A506ACBDCE/Digi:/DigitCollectStart_UpdateStats:
Jan 15 11:17:44.097: //75563//Digi:/DigitCollect_MLPPTuning:
Jan 15 11:17:44.097: //75563//Digi:/DigitCollect_MLPPTuning: Precednece Digit Collect not enabled
Jan 15 11:17:44.097: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:44.097: //75563//Digi:/act_DCRunning_RDone: id=75563 Enable succeeded.enable=0 matchDialplan=0 numPatterns=0matchDialplanTerm=0
Jan 15 11:17:47.451: //75563//Digi:/AFW_M_DigitCollect_Action:
Jan 15 11:17:47.451: //75563//Digi:/act_DCRunning_Disconnected:
Jan 15 11:17:47.451: //-1//Digi:/DigitCollect_Complete: DC_DISCONNECTED. Digits=
Jan 15 11:17:47.452: //75563//Digi:/AFW_M_DigitCollect_EventPreProcess:
Jan 15 11:17:47.452: //75563//Digi:/DigitCollectEnd_UpdateStats:

Daniel Sobrinho

dsobrinho · ‎01-15-2019

Hi

After setup the b-acd aa, I noticed that take long time to repeat the audio prompt menu, there a silence and when press any option menu did not work. However when audio is playing and press option it works.

Daniel Sobrinho