12-01-2010 10:18 AM - edited 03-16-2019 02:13 AM
Hi,
I've got a B-ACD queue setup and everything's working exit the queue exit option. As I see it I've configured queue-exit-option1 to look for pressing of key '6' and on this key press the caller should exit the queue and be diverted to ext 400, is this correct?
application
service app-b-acd-aa
paramspace english index 1
param max-time-call-retry 300
param voice-mail 400
param queue-exit-extension1 400
param service-name app-b-acd
param number-of-hunt-grps 1
param drop-through-option 1
param queue-len 10
paramspace english language en
param handoff-string app-b-acd-aa
param max-time-vm-retry 3
paramspace english location flash:
param aa-pilot 701
param queue-overflow-extension 400
param drop-through-prompt _bacd_welcome.au
param second-greeting-time 15
param queue-exit-option1 6
param call-retry-timer 15
!
service app-b-acd
param queue-len 10
param aa-hunt1 712
param number-of-hunt-grps 1
!
!
Have I made a mistake or misunderstood the option in some way? Are the drop-through options valid when drop-through is used?
Many thanks,
Dan
12-02-2010 02:38 AM
I'm just looking into this further myself - I'm using the built-in scripts (rather than ones in flash) if I do a 'show call application voice' it suggests the B-ACD scripts are version 2.1.2.3 (i'm running CME7.1), whereas you can download cme-124-24T.zip wihch contains cme-bacd-3.0.0.2.tar. Are the built-in scripts not the latest available version?
Further, if I do a 'show call application voice | i queue-exit' I get no lines returned, yet the readme file within cme-bacd-3.0.0.2.tar clearly refer to queue-exit variables.
12-02-2010 03:12 AM
OK, so further testing shows that queue-exit works if scripts v3.0.0.2 from flash are used even if drop-through option is configured, but queue-exit not available if built-in scripts used which appear to be v2.1.2.3.
I've even looked at built-in scripts on a CME8.1 and they still look like v2.1.2.3 - question is, what's the point of having built-in scripts if they're not the latest version???
03-02-2012 07:25 PM
I have recently run into this very same issue. You have to use .tcl scripts v3.0.0.2, and I also had to upgrade IOS to 15.1-2.T3. Once I did that, all the exit options work properly in the queues.
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