Hi Guys,
Hope i posted in the right section. I'm trying to setup B-ACD in my lab using CME7.0, basically it work
for SCCP phones (CIPC) however when i try it with SIP phone (X-Lite) I'm not able to get it working.
When SIP phone called the AA Pilot, it like the call never get answer (silent and no ringback tone either),
debug voip application script show the script is playing welcome & option menu though.
Another senario is when I tried with the dial-by-extension feature from SCCP phone to SIP extension,
then call get dropped.
Do I need transcoder in order for this to work? However, my SCCP phone and SIP can call and answer
each other without any issue.
I've attach the debug for ccapi inout, will appreciate if someone can enlighten me on this.
Thanks
Regards,
Alex
Running Config
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
sip
bind control source-interface FastEthernet0/0
bind media source-interface FastEthernet0/0
registrar server expires max 120 min 60
!
voice register global
mode cme
source-address 10.10.10.1 port 5060
max-dn 8
max-pool 4
authenticate register
authenticate realm cisco.com
tftp-path flash:
create profile sync 0009756620924718
!
voice register dn 1
number 3001
name Alex Goh
label Alex 3001
!
voice register dn 2
number 3003
name Helpdesk
label Helpdesk 3003
!
voice register pool 1
id mac AAAA.BBBB.CCCC
number 1 dn 1
dtmf-relay rtp-nte
username 3001 password 3001
codec g711alaw
!
!
!
voice-card 0
!
!
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt1 1111
param queue-manager-debugs 1
param aa-hunt2 2222
param number-of-hunt-grps 2
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param menu-timeout 6
param dial-by-extension-option 3
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 4
param aa-pilot 800
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 5000
param max-time-call-retry 600
param service-name queue
!
!
dial-peer voice 100 voip
service aa
destination-pattern 800
session target ipv4:10.10.10.1
incoming called-number 800
dtmf-relay h245-alphanumeric rtp-nte
codec g711ulaw
!
!
sip-ua
!
!
!
telephony-service
no auto-reg-ephone
em logout 0:0 0:0 0:0
max-ephones 4
max-dn 8
ip source-address 10.10.10.1 port 2000
time-zone 43
max-conferences 8 gain -6
moh music-on-hold.au
multicast moh 239.1.1.10 port 16384
web admin system name admin password cisco
dn-webedit
time-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 12 2011 16:10:32
!
!
ephone-dn 1 octo-line
number 3002
label Joey 3002
name Joey Chua
!
!
ephone-dn 2 octo-line
number 1001
label Sabrina 1001
name sabrina 1001
!
!
ephone-dn 3 octo-line
number 2001
label John 2001
name John 2001
!
!
ephone 1
device-security-mode none
mac-address A4BA.DBB5.9581
username "3002" password 3002
type CIPC
button 1:1 2:2 3:3
pin 3002
!
!
ephone-hunt 1 longest-idle
pilot 1111
list 1001
timeout 18
!
!
ephone-hunt 2 longest-idle
pilot 2222
list 2001
timeout 18
