BACD dial tone

[martnord05]

When using the BACD in drop through mode I get the US dial tone after the welcome greeting. Is there a way to configure this for swedish dial tone? Everything else in the system is set to swedish standards and working, it's only the BACD that do it US style.

[paolo bevilacqua]

Which version of B-ACD are you using?

I cannot see it giving dialtone in the 2.1.2.2 version that I'm familiar with and have somewhat improved.

[martnord05]

Ah, sorry. It's version 3.0.0.1. CME 7.1

[paolo bevilacqua]

I've looked at 3.0.0.2 and still I'm not sure where it is playing US dialtone.

If you are using drop-through to dial-by-extension, you should have silence after the "enter extension" prompt.

[martnord05]

Maybe I've missunderstood the concept but I'm using it like this: incoming call -> welcome to acme -> caller is sent out on a hunt list (dialtone) -> 15 sec later if no one answers -> all agents busy -> moh.

edit: The user wont have a choice, it's just a queueing mechanism.

[paolo bevilacqua]

Ok, I think what you're calling dialtone, it's actually ringback tone. That is, while some phone is ringing, caller hears a tone lasting 2 seconds, with intervals of 4 seconds of silence. Correct ?

[martnord05]

Yes, exactly! Sorry for mixing up the terms :)

[paolo bevilacqua]

When you call from an IP phone to another, do you hear US or Swedish ringback tone ?

[martnord05]

Swedish. And swedish when I'm calling from the PSTN to the other extensions except the B-ACD, aa/queue service.

[paolo bevilacqua]

Sorry, another check, if you call the hunt-group pilot number from an IP phone, which ringback tone ?

[martnord05]

I've only been connected remotely so I havnt had the possibility to test but they have the same "problem" internally it seems. Are there more to be done other than set user/network locale to swedish for the system to present the swedish ringback tone?

[paolo bevilacqua]

This is a limitation then, calls to an hunt-group do not give the localized ringback tone.

You can contact your cisco representative to put in a feature request to change this behavior.

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