BACD works but audio promts are mostly not heard

[MartinKo]

Hello guys,

I have built B-ACD on ISR4331. Call routing works fine but I can seldom hear audio promt. The welcome one is never heard (despite debug saying it is played), the first menu option message either. Only if I choose an invalid option I can hear appropriate message like once out of 5 attempts and the message that all agents are busy with the same frequency. Regarding the welcome message I can see nothing wrong in debug, for the invalid option it says file not found if nothing is heard.

attached is script debug and media debug + sh run and flash

isr4300-universalk9.16.09.02.SPA.bin (tested with 2 others without any luck)

b-acd version 3.0.0.7.tcl 

Same behavior for local SIP/SCCP (7911, 7906, 7841) phones as well as over SIP trunk from another CME.

Can you spot anything??

Thank you,

Martin

application
service aa flash:app-b-acd-aa-3.0.0.7.tcl
param number-of-hunt-grps 2
paramspace english index 1
param menu-timeout 5
param aa-pilot2 +61290100000        (second pilot required highlighted in debug; no change without)
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot +61290100350
param voice-mail-handoff true
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 300
param max-time-call-retry 600
param service-name queue
!
service queue flash:app-b-acd-3.0.0.7.tcl
param aa-hunt3 103
param queue-len 10
param aa-hunt1 101
param number-of-hunt-grps 3
param aa-hunt2 102
param queue-manager-debugs 1

in the following case the first invalid option "5" was heard while another one "8" not:

*Mar 28 16:35:02.626: //24//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 5 <<<<<<<<<<<<<<<<<<<<<<<<<
*Mar 28 16:35:02.626:
*Mar 28 16:35:02.627: //24//TCL :/tcl_PutsObjCmd: TCL B-ACD: ++ Message received from IOS ++
*Mar 28 16:35:02.707: //24//TCL :/tcl_PutsObjCmd: TCL AA: +++ Invalid option selected +++
*Mar 28 16:35:23.443: %CRB_EVENT-3-CRB_RT_ERROR: CRB Runtime Exception: attempted negative int -> ptr cast (0x986707F430EEA5F8)
-Traceback= 1#1091664b5590915664dab56b02c82274 :558407947000+6C930CF iosd_crb_crankshaft_unix:7F56F82B4000+CB25D :558407947000+BB3CDA7 :558407947000+BB3B5F4 :558407947000+BB2D888 :558407947000+BB06070 :558407947000+BB276AC :558407947000+BB143B8 :558407947000+BB22CEE :558407947000+BB26CAC
*Mar 28 16:35:23.444: //24//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_000 --
*Mar 28 16:35:41.858: //24//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 8 <<<<<<<<<<<<<<<<<<<<<<<<<
*Mar 28 16:35:41.858:
*Mar 28 16:35:41.860: //24//TCL :/tcl_PutsObjCmd: TCL B-ACD: ++ Message received from IOS ++
*Mar 28 16:35:41.861: //24//TCL :/tcl_PutsObjCmd: TCL AA: +++ Invalid option selected +++
*Mar 28 16:35:41.862: //24//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 --
*Mar 28 16:35:41.862: //24//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found --
*Mar 28 16:35:52.027: //24//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<

[MartinKo]

Hi,

I did some more testing and found the AA/BACD not playing audio messages properly for the following combination of HW/ IOS / TCL. (configuration of TCL parameters were always same)

ISR 4331:

isr4300-universalk9.03.16.04b.S.155-3.S4b-ext.SPA.bin

isr4300-universalk9.16.09.02.SPA.bin

-embedded TCL: doesn't work; 500 Internal Server error

-TCL 3.0.0.6: call routing ok, audio messages sometimes heard but mostly not (the welcome one never)

-TCL 3.0.0.7: call routing ok, audio messages sometimes heard but mostly not (the welcome one never)

3945 with c3900-universalk9-mz.SPA.151-3.T3.bin

- embedded TCL: call routing ok, audio messages never heard

- TCL 3.0.0.6: call routing ok, audio messages never heard

I don't suspect IOS nor think I have a parameter missing. Could it be the 3.0.0.x not working properly?

Would you guys have working AA/BACD with TCL 3.0.0.x (on ISR4k  ideally) to share with me or point me where I can download 2.x.x.x version to further isolate the issue??

Many thanks,

Martin