Hi everyone,
Im facing strange issue when trying to configure BACD, Sometimes the incoming call through fxo port works fine, sometimes it goes directly to the operator huntgroup.. I dont know what is causing this issue, i have used the BACD script which has been implemented on other site as well..
Here is the config:
application
service ijk-aa flash:app-b-acd-aa-2.1.0.0.tcl
group-name finance
param max-time-call-retry 60
param voice-mail 2222
paramspace english index 0
param service-name ijk
param number-of-hunt-grps 3
param menu-timeout 5
param dial-by-extension-option 3
param handoff-string ijk-aa
paramspace english language en
param max-time-vm-retry 1
paramspace english location flash:
param aa-pilot 2211
param second-greeting-time 30
paramspace english prefix en
param call-retry-timer 20
!
service ijk flash:app-b-acd-2.1.0.0.tcl
param queue-cme-debugs 1
param aa-hunt1 3111
param aa-hunt2 3222
param number-of-hunt-grps 3
param aa-hunt3 3444
param queue-len 30
!
dial-peer voice 2211 voip
service ijk-aa
destination-pattern 2211
session target ipv4:172.20.10.1
incoming called-number 2211
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
sh run | sec ephone-hunt
ephone-hunt 1 sequential
pilot 3111
list 2001, 2002, 2003
timeout 20, 20, 20
ephone-hunt 2 sequential
pilot 3222
list 2003, 2002, 2001
timeout 20, 20, 20
ephone-hunt 3 sequential
pilot 3444
list 2001
voice-port 0/1/0
supervisory disconnect anytone
supervisory custom-cptone nsa
supervisory dualtone-detect-params 1
no battery-reversal
cptone IN
timeouts initial 10
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 1000
timing sup-disconnect 50
connection plar opx 2211
impedance complex2
description BSNL-Line
music-threshold -50
caller-id enable
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate
cable-detect
debug voip app script
Jan 10 14:17:33.359:
Jan 10 14:17:33.359: //231//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Jan 10 14:17:33.359: voip_rtp_allocate_port:Possible port leak? callID(4294967295), port(16508) socket(0x0)
Jan 10 14:17:33.855: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 3444 +++
Jan 10 14:17:33.855: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS {TclModule_0x22CCAA10_0_7045340 {CALL_NEW} {1484057853}} <<<
Jan 10 14:17:33.855: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 3444 Queue Length = 1 +++
Jan 10 14:17:33.859: //231//TCL :/tcl_PutsObjCmd: TCL AA: >>> Destination Huntgroup = 3444 <<<
Jan 10 14:17:33.871: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS {TclModule_0x22CCAA10_0_7045340 {CALL_PROGRESS} {1484057853}} <<<
Jan 10 14:17:37.631: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Call Abandoned Time = 4 Seconds<<<
Jan 10 14:17:37.631: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD ++ Service Counter = 3 ++
Jan 10 14:17:37.631: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 3444 Queue Length = 0 +++
Jan 10 14:17:37.631: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> 3444 Queue Length = 0 <<<
Jan 10 14:17:37.631: //201//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Queue 3444 is Empty <<<
Any help is appreciated!!
