Backgrounds not showing up on 7970 - just blue screen

[howlingthunder]

I added custom png's for backgrounds and when going to to background images they show up, but no thumbnail. When I select one and save it does not show the picture, just blue background. I formatted the png's per the requirements for 7970 (320x212) and the biggest is 13k. Do I need to change a size or something?

Thanks for any help.

[William Bell]

That is the correct full size image. The blue screen means that the phone can't load the image. Take a look at this link and the tool referenced therein to see if that helps you:

http://www.netcraftsmen.net/resources/blogs/customizing-phone-background-images-in-cucm-5x6x7x.html

HTH.

Regards,

Bill

[howlingthunder]

Great article - lots of info in 1 place (wish I would have found it earlier). No luck though. Some additional things I tried:

png's were 24 bit - I changed 1 to 8 bit and still no luck

Changed the png's names to 1 word

For reference, I am using CUCM 4.3, and thanks for any other thoughts. Kind of irritating that I'm doing everything right (I hope) and the phone just doesn't want to display it.

[William Bell]

The cucm version would only come into play with respect to the distribution method. The resolution, etc. is a function of the phone and phone firmware. You said in your OP that you didn't see a thumbnail image. Did you create a thumbnail version of the png? The thumbnail needs to be a different size. Also, after uploading thumbnails, images, and the xml which lists the images, you will need to restart the tftp service.

If none of this is panning out, I have a 7970. If you wanted to post your images I can try it out on my station. As long as the images are kid friendly.

Regards,

Bill

[howlingthunder]

Attached. Also, a lot of the guides say I need to upload them in CUCM Admin. I cannot find where to do that...

[William Bell]

Sorry brother. I tried these images out and they are not working on my setup either. I checked on a 7970 and on a CIPC. They use the same background image file specs. I am not sure what is "wrong" with the images as they look like the correct specs. I tested another image and I didn't have an issue. So, something is up with these images. I have to work on a few tasks but I didn’t want to leave you hanging.

Regards,

Bill

[howlingthunder]

Thanks for trying the pics Bill - good to know that at least. I'll try somthing cheesy to see if it will come up before I try a pic. Thanks again