Because when the Cisco model 7945 speaker phone is picked up, a number is automatically dialed

[Rosch.]

Hi Community, 

I hope you're well

My issue is when I pick up the handset of the phone is automatically marked a number, it can be the directory or any other number that does not exist. The user does not configure anything on the device or any speed dial. I already have four cases in the week that happens.

What I do to solve, is to disconnect the voip phone from the network and reconnect.

Is it possible for the user to dial by mistake for this to happen?

Thanks for your help!

[Jaime Valencia]

You need to mention everything that is involved to get assistance.

CUCM?? CME?? version??

Do you have PLAR configured?

[Rosch.]

CUCM - version: 11.5.1.15900-18.
I do not have PLAR configured.

Thanks

[Jaime Valencia]

OK, are they SCCP or SIP phones?

If it's a random number they dial, and the phone is sending those digits, you can see that in the CUCM traces.

[Rosch.]

Hi!
Only SCCP. I will review the traces in the CUCM.

Or could it be some hardware error?