BLF SD red light is always on[cisco 8851]

[iptsupport]

Hello ,

I have issue with cisco 8851.

The BLF-SD light is always on phone.

if I  made factor reset the problem fix .

my version sip 88xx-10-2-2-16

any idea ?

[Manish Gogna]

Is it affecting all 8851's or just one of them?

Does the issue return automatically after factory reset as well or factory reset fixes it completely?

Manish

[iptsupport]

1.all phones.

2.The issue return automatically after factory reset(Time is undefined).

[Manish Gogna]

I would suggest an upgrade to latest firmware 11.5.1 to see if that resolves the issue

https://software.cisco.com/download/release.html?mdfid=286255328&flowid=54175&softwareid=282074288&release=11.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

One of the bugs that i suspect is the following that applies to 88XX phones

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuu62252/?reffering_site=dumpcr

HTH

Manish

[eran moyal]

I have same problem

[iptsupport]

we check again with customer and one of cisco 8851 have a problem.

any idea?