I am running CUCM Version 188.8.131.5200-20. Observed that the Bulk Administration tools menu is missing from its GUI (Publisher). The services are active and tried restarting but had no luck. I am able to navigate to the submenu if I explicitly place the URL (example: https://CUCMPUBIP/ccmadmin/bulkPhoneReportFindList.do).
Even though I am able to perform most of the operations by doing the above method, I failed to download the reports generated via this and got the below error while trying to download it.
I didn't try the restarting of the publisher but thought to check with a larger group if anyone has experienced such an issue in the past.