Business Attendant Console Operator login error

[dnicolaides]

hi,

we have CUCM8.0.3 and CUBAC. this morning our receptionist tried logging into the console and received the following error.

Failed to login to server <ip address>

the following error returned: Invalid Extension.

i know this extension is valid, shes been using it for a few weeks now.

does anyone know what the problem could be and how to resolve it?

many thanks

Dimitri

[dnicolaides]

so i think i have fixed it.

i restarted the CUBAC server as well as the CTI manager on the publisher and it seems resolved. however, not all users are in the console?

any thoughts?

thanks

Dimitri

[dnicolaides]

this is all resolved now.

thanks

DImitri

[mzsaad1234]

hello dimitri,

i am having the same issue (invalid extension + not all users in console).

i will try cti manager reset for invalid extension, but how you fixed all users in console issue?

thanks.