Busy Indicator for Receptionist Phone

[patrick.boyle]

What seems like a simple task has turned out to be a real pain. I'm trying to configure line buttons on a 7914 sidecar that will simply light up when whatever phone it's configured with goes off hook.

I initially tried this with a shared line appearance. The problem with this is any incoming call to the configured line flashes on the phone's screen, even if the ring settings are set to "Disabled"

Next I tried to set up a BLF SD button ( saw "Busy Lamp" and got excited), however it doesn't light up when the phone is off hook.

Any ideas on how to accomplish this? Thanks in advance.

[Rob Huffman]

Hi Patrick,

Are you using Communications Manager (version?) or Communications Manager Express?

Rob

[patrick.boyle]

Sorry, I'm using CUCM 6.1.2

[Rob Huffman · Accepted solution]

Hey Patrick,

No worries my friend! This should work just the way you are looking for. Here are two related threads;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc052ba

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc155ae

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008070bc02.html#wp1070507

So you have basically a speed-dial button that also lights up when the person is on the phone.

Check under Presence Section (large pdf)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Hope this helps!

Rob

[patrick.boyle]

Very helpful. Worked perfect. Thank you!

[Rob Huffman]

Hi Patrick,

You are most welcome :) Glad to be of some small help.

Cheers!

Rob