We are looking for recommendations on Call Accounting Software to integrate with our Cisco Call Manager 10.5 platform. The main use will be for reporting on call activity history.
It should be intuitive and easy to use.
We've been using cadswin and I don't know whether they still exist but the product is support by a company called jcurve,product support real comprehensive set of reports.
Client installation is required and this is someone difficult at least with the version we have
I might consider
Here is the consolidated list of 3rd party billing tools, prepared by Jaime..
I looked your comment for Mark, about a Call Report Program for CUCM. I am from Bolivia and we are looking for a program to do that. Could you send an email to email@example.com, so i can get more info about your program
@Commsouth Infocom wrote:
You can check our solution as well and we have many clients using our solution in many countries.
I've used Verasmart which is pretty good. It's geared more for the administrator to setup reports on behalf of the end users.
Another option is VoIP Detective. It's free, and is geared for end users and managers to pull their own reports.
My favorite solution is probably TeleMate's Predictive UC Analytics. It's got plenty of canned reports, and works well, but it's not cheap. This is what we use at my company.