02-19-2018 06:27 PM - edited 03-17-2019 12:14 PM
Hi all
I am hoping to setup a callback function using Cisco Unity Connection version 10.
In this, a user would call a number.
The system should prompt for a message.
A message is recorded.
The user hangs up.
The system uses the users callerid to call him/her back and playback the recorded message.
(I am hoping to be able to use the 4 digit internal numbers and not have to allow calls to the PSTN on the restriction table.)
I also need something to delete the recorded message once the user has heard it.
Has anyone setup something like this?
thanks
alalli
Solved! Go to Solution.
02-19-2018 10:54 PM
There's no way to do what you want with CUC.
02-19-2018 06:33 PM
02-19-2018 10:54 PM
There's no way to do what you want with CUC.
02-19-2018 10:58 PM
Thank you so much for the reply.
I am having a squiz at B-ACD but have not seen any of these scripts for about 5 years.
Regards
Amanda
03-13-2024 08:29 AM
Hi
Dont suppose you ever found a solution to this? We are looking to implement the same thing
Thanks
03-13-2024 03:54 PM
Still no way to do this using CUC as it is a voicemail system and not a customer response system. Cisco will happily sell you UCCE!
Maren
03-13-2024 04:18 PM
Thanks
Yes I know it’s possible with UCCE, just that seems a bit overkill for this task. Other solutions have built in tests for what we are trying to achieve, for example *777 on 3CX
Was just hoping there was a simple solution that would work on CUCM
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