Call back function for testing phones using Cisco Unity Connection

[alalli]

Hi all

I am hoping to setup a callback function using Cisco Unity Connection version 10.

In this,  a user would call a number.

The system should prompt for a message.

A message is recorded.

The user hangs up.

The system uses the users callerid to call him/her back and playback the recorded message.

(I am hoping to be able to use the 4 digit internal numbers and not have to allow calls to the PSTN on the restriction table.)

I also need something to delete the recorded message once the user has heard it.

Has anyone setup something like this?

thanks

alalli

[alalli]

Hi All,

Actually, it is not really necessary to take the message.

I could just use two Prompts.

The first prompt could say " you have reached the test callback service. Please hangup now"
wait 3 seconds
Repeat twice and then hang up.

The system then hangs up and calls user back.

The second prompt could say " This is the call back service."
wait 3 seconds
Repeat twice and then hang up.

[Jaime Valencia · Accepted solution]

There's no way to do what you want with CUC.

[alalli]

Thank you so much for the reply.

I am having a squiz at B-ACD but have not seen any of these scripts for about 5 years.

Regards

Amanda

[dave.lane]

Hi

Dont suppose you ever found a solution to this?  We are looking to implement the same thing

Thanks

[Maren Mahoney]

Still no way to do this using CUC as it is a voicemail system and not a customer response system. Cisco will happily sell you UCCE!

Maren

[dave.lane]

Thanks

Yes I know it’s possible with UCCE, just that seems a bit overkill for this task.  Other solutions have built in tests for what we are trying to achieve, for example *777 on 3CX

Was just hoping there was a simple solution that would work on CUCM