cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
98
Views
0
Helpful
1
Replies
adamgibs7
Frequent Contributor

Call Barge

Dear

i wanna listen to a conversation of another 2 no's phone in a privacy means when I am joining to listen there should not be any beep or sound , is it possible.

Thanks

1 REPLY 1
Nathan Compton
Enthusiast

Yes, it is called Silent Monitoring.  Here is the official documentation for the feature:

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0101010.html#CUCM_TP_M776F7EC_00

 

The documentation refers to Agent as the person being monitored and Supervisor being the person doing the monitoring.  Don't get too confused by the terminology as it doesn't mean there is a contact center requirement.  This is CUCM Silent Monitoring is used quite often in contact center deployments though.

 

If you need further clarification, just let us know :)

Content for Community-Ad

Spotlight Awards 2021