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Call Control from Desktop Agent missing in 10.5

Wanting to setup some call blind transfers for my agents.  Seems call control has been removed in 10.5 from the interface.  Anyone know of a good way of doing this in 10.5?

 

Some background; this is on a new server, we are upgrading from 8.6 to 10.5.  A 3rd party has setup our UCCX server, but none of the agent workflows or codes came over.  When I go to the Work Flow Administrator, things like phone books and so on our not there.  No call controls are on the User Interface tasks, and the add does not have a call control tab.  I'm assuming something is misconfigured.  Any help would be greatly appreciated.

 

Work Flow Administrator information:

Cisco Unified Contact Center Express 10.5 Cisco Desktop Work Flow Administrator 10.5(1) (Premium Version)

Copyright (c) 2001-2014 Calabrio Inc.  All Rights Reserved.

Build: 10.5.1.151

 

 

 

1 ACCEPTED SOLUTION

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Beginner

I had to go back into the Cisco Admin and create all the work flows again and assign users to the workflows, but then all was good.  Just a glitch in the in place upgrade.

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1 REPLY 1
Highlighted
Beginner

I had to go back into the Cisco Admin and create all the work flows again and assign users to the workflows, but then all was good.  Just a glitch in the in place upgrade.

View solution in original post

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