Wanting to setup some call blind transfers for my agents. Seems call control has been removed in 10.5 from the interface. Anyone know of a good way of doing this in 10.5?
Some background; this is on a new server, we are upgrading from 8.6 to 10.5. A 3rd party has setup our UCCX server, but none of the agent workflows or codes came over. When I go to the Work Flow Administrator, things like phone books and so on our not there. No call controls are on the User Interface tasks, and the add does not have a call control tab. I'm assuming something is misconfigured. Any help would be greatly appreciated.
Work Flow Administrator information:
Cisco Unified Contact Center Express 10.5 Cisco Desktop Work Flow Administrator 10.5(1) (Premium Version)
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QuestionGood morning. I am looking for the equivalent of the System Manager Guide Supplement for the SS7INNIC as found on the UCCE CallRouter. Specifically, There should be a table for the EMSUserData Mapping so I can drill down on specific informati...
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1