Bill Brown
Member since ‎02-05-2010

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  • 76 Posts
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  • 14 Helpful votes Received
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So upgraded from 10.6  to 12.5.1 UCCX.  And the following scenario worked before. Scenario: If we have an agent get a call from a queue and that call needs to go to another department.  The agent would blind transfer back to another route point that ...
Have an API setup to delete a record and return me the identity on deletion.  I'm getting a 200 back but the response value appears to be empty.  This works in postman and from the swagger for the API.  Does a Delete in a Make REST Call in CCX not ex...
I'm needing to log the UCCX server a call is active on in our logs.  Anyone know how to get the servername or IP address where the script is currently running from the script.
I'm getting calls back into a UCCX application and would like to get information that was added to the SIP header of the call and assign it to a variable. This possible for me to do?  Any help would be greatly appreciated. CCM UCCX 10...
In order to better assist our agents.  We would like to know when a call is coming to them and from what line, so that we can give our users customized answer scripts and certain questions to ask.  We know that the Agent desktop can pipe this out to ...
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Member Since ‎02-05-2010 11:49 AM
Date Last Visited ‎11-09-2022 12:28 AM
Posts 76
Total Helpful Votes Received 14
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