About Bill Brown

Bill Brown · 06-27-2024

So, we have some email queues setup and supervisors want more visibility into what is going on with it, and I was able to find an Email CSQ Summary Report to add to Queue Data. Is there a report in the Team Data or somewhere else that can display if...

Bill Brown · 06-20-2024

Can someone point me to the documentation on the email queue limits. I'm being asked and I don't see it in the documentation. Appears it can only have 10 attachments. I'd also like to know the max email size it can be. Cisco Unified CCX version 12...

Bill Brown · 06-04-2024

Running into a bug where I can't change this IP for an email server. It just reverts back to the old IP address for my SMTP server. Anyone seen this before; a way to so this from CLI? The help page says if the publisher is not running the Cisco Un...

Bill Brown · 02-14-2022

So upgraded from 10.6 to 12.5.1 UCCX. And the following scenario worked before. Scenario: If we have an agent get a call from a queue and that call needs to go to another department. The agent would blind transfer back to another route point that ...

Bill Brown · 10-13-2021

Have an API setup to delete a record and return me the identity on deletion. I'm getting a 200 back but the response value appears to be empty. This works in postman and from the swagger for the API. Does a Delete in a Make REST Call in CCX not ex...

Bill Brown · 08-09-2024

I created an outbound script and inbound script. One does a call transfer out of our system and back in thru another translation pattern, using DTMF tones to pass and identifier between the two. Then putting the caller back in a different queue is ...

Bill Brown · 06-27-2024

The document you provide kind of doubles the numbers provided in your text, but you still provided them to me. Thank you for taking the time to do so.

Bill Brown · 06-05-2024

12.5.1 has been very buggy for us. We have about 4 other work arounds for bugs in it. So, I will accept your answer as the solution as we just need to get these upgraded. Thank you very much for taking the time to respond.

Bill Brown · 02-15-2022

I'm going to make one of these route points into a trigger on the application and see if that makes a difference. The search spaces were correct, but this will simplify getting to the application. Although it was getting to the app and you heard ho...

Bill Brown · 02-15-2022

Well our translation patterns are mapped to route points, which are forwarded to triggers. Then if we need to route the translation pattern to a different script we can just modify it's corresponding route point to point to the trigger. Then the sc...

Member Since	‎02-05-2010 11:49 AM
Date Last Visited	‎10-07-2024 02:05 PM
Posts	82
Total Helpful Votes Received	15

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Cisco Finesse Supervisor real time status of agents in Email queues

Finesse Emails limits

TOOLS > HISTORICAL REPORTING > SMTP CONFIGURATION

Called placed back in queue by an agent can never be answered

Make REST Call Delete not returning a Response

Re: Called placed back in queue by an agent can never be answered

Re: Finesse Emails limits

Re: TOOLS > HISTORICAL REPORTING > SMTP CONFIGURATION

Re: Called placed back in queue by an agent can never be answered

Re: Called placed back in queue by an agent can never be answered