Call dropping for My Personal Recording - Cisco unity connection

[Muralidharan.p]

Hi All,

The call is dropping if i choose My Personal Recording in Callers Hear field but if i select System Default Greeting the call is working and we can leave the voice mail. Please help.

Note :  The greeting which we try to palying is not record through unity connection, we recorded that file using ordinary desktop and i converted that file from .wma format to .wav format. Unity connection is playing the greeting if i play manually, but not via the call. Please help.

[Rob Huffman · Accepted solution]

Hi Murali,

Are you using the Media Master in CUC to upload the custom file?

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst020.html

The format should be;

CCITT u-Law, 8 kHz, 8 bit mono for the .wave file

Cheers!

Rob

[Muralidharan.p]

Hi Rob,

Thanks for your reply its very helpful. I just resolved this by sending the call from unity connection to the user to phone to record the greetings.

Thanks

-murali