Call Forward All with Speed Dial on 8851

[Steffen Bruening]

Hi I am using CUCM 10.5 with 8851 phones. I have noticed when press call foward all softkey on the phone and afterwards a speed dial button as call forward all destination the phone starts a normal call to the speed dial number and doesn't set it as call forward destination.

Is there an option to bring back the "old style" behavior from other phone series?

[Andrea Bocchini]

Hi Steffen,

have you a speed dial or BLF Speed Dial?

I think that to work how you want, phone needs a BLF Speed Dial.

Try and let me know if it works.

Andrea

[Steffen Bruening]

It's a normal speed dial, no BLF speed dial. And it short work with normal speed dials which are configured with external phone numbers, like mobile numbers throug endusers self-service Portal

[Andrea Bocchini]

I made some test on my 8851 phone

If I config a speed dial with an internal number, and click only apply config, speed dial works correct, but if I want activate Call forward All and then press this speed dial, phone start a new call. Instead If I click Reset or restart after apply config, it works correct and Call Forward All permit to use also speed dial.

Have you tried to restart phone from phone page configuration?

[Steffen Bruening]

After I restarted a phone I could re-use a speed dial as call-forward destination.

It sounds like bug, because when users are adding speed dials with self-service the phone update is just an "apply config". So I am afraid I will run again in this issue.

[Andrea Bocchini]

i also think that it is a bug. You can open a Tac for this bug if you have a service contract. If you haven't, I can open it for you hoping that Cisco solve this Bug in future firmware.

Rate useful post, thanks. 

have a nice day