Each option in in the Menu at the top generates a different value for variable strTeamName of type string. E.g Server Infrastructure sets strTeamName to "Server" Security sets strTeamname to "Security" Application Maintenance is setting it to "Application' Because I want to have only one Time of Day check (current_time after openingtime and before closing time) I have to pass the unique opening and closing time of each menu subtree into the generic opening_time and closing_time. Eg. set opening_time = ApplicationOpenEM But as mentioned I would like to have more generic so I would like to build the value for opening_time and closing_time dynamically. Therefore I am looking for a way to set the value based on the content of strTeamName as part one and a second fixed string part "OpenEM set opening_time = strTeamName + "OpenEM", which should result into ApplicationOpenEM. Unfortunately the script is trying than to convert the string "ApplicationOpenEM" and not taking the content of ApplicationOpenEM which is T[12:00:00 AM, TZ[Europe/Paris]]. I am using this schema of building dynamic parameter names for other stuff like XML files or Prompts, so I just wonder why it is not working for Time variables. Regards  ... View more

SRST is the default mode for voice register pool, it does not have to be activated. Only in case you want to use advanced features above the basic srst/voice register settings you need to select ESRST. ... View more

I had issue also in the past and to fix it I had simply start the RTMT with "run as administrator", then I clicked on "Yes" for the Timezone update. The RTMT windows goes away and at first it looks like application is just crashed, but I have start the RTMT again in normal mode and I was able to login without the Timezone Mismatch Error. ... View more

It may did the trick, but it is not the solution. With the call preserve limit-media-detection you achieve that you don't here a busy signal, but the internal phone is not hanging up the call. This is a provider issue. When the remote party hangs up, PSTN sends ALERTING again and this is not an expected message after call connect. As ALERTING is not expected message for a CONNECTED call is why the Cisco Router throw that error. ... View more

After I restarted a phone I could re-use a speed dial as call-forward destination. It sounds like bug, because when users are adding speed dials with self-service the phone update is just an "apply config". So I am afraid I will run again in this issue. ... View more

It's a normal speed dial, no BLF speed dial. And it short work with normal speed dials which are configured with external phone numbers, like mobile numbers throug endusers self-service Portal ... View more

I have this problem too, were you able to solve it? ... View more

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Hi, I had this issue also. In the Release Notes of uccx 10/finesse 10 only Firefox Version 24 and less and IE 8, 9 and as far as I remember IE 10 supported, but not 11. Mozilla has something changed in their code starting with Release 30 and this results into blank screens for live reports. There is an extended support release available of FF 24 at mozilla.com. Extended Support Releases are for companies who are not able to test each version of the firefox rapid release cycle against their company web tools. I had a Tac Case open for a different problem the live reports, but someone from the CUIC Developers has deployed also a workaround for the blank reports in FF version 30 and later. Therefore he had cre ate a temp root access and change something directly in the system logic of finesse. He told me that this workaround/fix is included in version 10.5 of uccx.   Furthermore you could have maybe another problem when your 10.0 deployment based on upgrade from 9 to 10.0 then also some collections maybe missing. When you upgrade from 9 to 10SU1 this issue will not happen, also when 10.0 or 10SU1 is a fresh install. ... View more