Call Forward to Contact center during non-working hours

[waqas sardar]

Dear Team,

We want to divert our two Reception telephone lines to Contact center during non-working hours from 05:30pm to 08:00am.
Please advise the configuration for the same scenario only using CUCM 11.5.

Thanks,

[Jitender Bhandari]

Hi Waqas,

See below, even though it is for an older version of CUCM, still the logic\config is same for 11 also.

https://supportforums.cisco.com/document/54501/how-configure-time-day-routing-communications-manager

(Rate if it helps)

JB

[waqas sardar]

Hi Jitender,

In our case,

++ We don't have hunt pilot number ?

++ we want forward to contact center number after hours?

++ we could create separate Css for theses two reception extension?