Hi Team, Is there a way to give Calendar Management access only for call center supervisor but he ca...

Hi Team, Please find the attached Cisco unity connection web inbox screenshot. Call center agents ne...

@Anthony Holloway Yes sure, will try ro share more details. Now i have attached the agents and csq s...

@Anthony Holloway lolz you are right . Please find the attached next page.

@david.macias Please find the attached screen shot of the abandoned calls portal.

@david.macias one of company engineer created a portal that shows all the Abandoned calls and agent ...

Hi Team,We have a call center uccx setup, with two IVR (different companies) link and two different ...

@david.macias @Anthony Holloway Please find the attached Agent All Fields Report-Agent All Fields Re...

@Anthony Hollowaycould you check pls

@Anthony Holloway Please find the attached screen shot and explain plz.Both agent A and C have same ...

Hi Team, Kindly advise on the logic of call routing as of the attached in uccx report , Agent "A" wa...

Its working fine with both on-shift and off-shift hours. Thanks

@Anthony Holloway Basically i want to add Calendar instead of day of week. I have attached both scri...

Hi Team, Please find the attached script.I have added calendar option in the script. Can you check s...