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About waqas sardar
06-18-2020
waqas sardar
Beginner
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Member since
05-20-2012
425
Posts
15
Helpful
1
Solution
Latest Contributions by waqas sardar
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Calendar Management UCCX
Created by
waqas sardar
in
Collaboration, Voice and Video Blogs
05-16-2020
05-16-2020
Hi Team, Is there a way to give Calendar Management access only for call center supervisor but he ca...
Export Cisco unity connection web inbox data to excel sheet
Created by
waqas sardar
in
Unified Communications Infrastructure
05-16-2020
05-16-2020
Hi Team, Please find the attached Cisco unity connection web inbox screenshot. Call center agents ne...
Re: Incoming call routing in uccx report
Created by
waqas sardar
in
Contact Center
05-05-2020
05-05-2020
@Anthony Holloway Yes sure, will try ro share more details. Now i have attached the agents and csq s...
Re: Incoming call routing in uccx report
Created by
waqas sardar
in
Contact Center
05-05-2020
05-05-2020
@Anthony Holloway lolz you are right . Please find the attached next page.
Re: Abandoned calls assign to agents uccx
Created by
waqas sardar
in
Contact Center
05-05-2020
05-05-2020
@david.macias Please find the attached screen shot of the abandoned calls portal.
Re: Abandoned calls assign to agents uccx
Created by
waqas sardar
in
Contact Center
05-05-2020
05-05-2020
@david.macias one of company engineer created a portal that shows all the Abandoned calls and agent ...
Abandoned calls assign to agents uccx
Created by
waqas sardar
in
Contact Center
05-05-2020
05-05-2020
Hi Team,We have a call center uccx setup, with two IVR (different companies) link and two different ...
Re: Incoming call routing in uccx report
Created by
waqas sardar
in
Contact Center
05-04-2020
05-04-2020
@david.macias @Anthony Holloway Please find the attached Agent All Fields Report-Agent All Fields Re...
Re: Incoming call routing in uccx report
Created by
waqas sardar
in
Contact Center
05-04-2020
05-04-2020
@Anthony Hollowaycould you check pls
Re: Incoming call routing in uccx report
Created by
waqas sardar
in
Contact Center
05-03-2020
05-03-2020
@Anthony Holloway Please find the attached screen shot and explain plz.Both agent A and C have same ...
Incoming call routing in uccx report
Created by
waqas sardar
in
Contact Center
05-02-2020
05-02-2020
Hi Team, Kindly advise on the logic of call routing as of the attached in uccx report , Agent "A" wa...
Re: Calender step Script UCCX
Created by
waqas sardar
in
Contact Center
05-02-2020
05-02-2020
Its working fine with both on-shift and off-shift hours. Thanks
Re: Calender step Script UCCX
Created by
waqas sardar
in
Contact Center
05-01-2020
05-01-2020
@Anthony Holloway Basically i want to add Calendar instead of day of week. I have attached both scri...
Calender step Script UCCX
Created by
waqas sardar
in
Contact Center
04-29-2020
04-29-2020
Hi Team, Please find the attached script.I have added calendar option in the script. Can you check s...
Re: Oneway voice over sip trunk between cisco and Grandstream.
Created by
waqas sardar
in
IP Telephony and Phones
04-20-2020
04-20-2020
It was routing issue. Thanks
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Public Statistics
Date Registered
05-20-2012
12:36 PM
Date Last Visited
06-18-2020
04:02 AM
Total Messages Posted
425
Total Helpful Votes Received
15
Helpful Votes Given To
User
Helpful Count
Sudheer Shenoy
5
See all >
Helpful Votes From
User
Helpful Count
JEREMY REESE
5
Tod Larson
5
Wilson Samuel
5
See all >