Call forward to external number which has auto attendant

[ashwincjoshi]

Hi 

I am a voice administrator in my company

I want to forward all of my calls to my Other location's number.

Other location has only POTS line and to reach my extension user needs to go through Auto attendant menu.

Is it possible to enter a digit pattern in call forward destination in CUCM so that it can take care of Auto attendant menu of my Other location and land on my number?

We have CUCM 8 running.

Please help!!

Ashwin

[Vivek Batra]

If you want to have call answered, insert pause and then dial some DTMF to take care of auto-attendant, it doesn't seems possible. Please check the following thread, not exactly the same case but similar.

https://supportforums.cisco.com/discussion/12466651/route-pattern-pause-cucm-105

[Leo Salcie Tejeda]

Hi Ash,

That's not possible but if yours POTS Line are able to receive callerID you can use Plar to route the call to the phone.

[Charles Hill]

Hello Ashwin,

"Other location has only POTS line and to reach my extension user needs to go through Auto attendant menu."

What type of phone system and voice mail is providing the auto attendant?

How are the POTS lines(analog only correct?) terminated into the phone system?