11-14-2012 07:58 AM - edited 03-16-2019 02:11 PM
Is there a possibilty to Call forward to external numbers for selective CUCM users e.g.
User A forwards calls to external number allowed so that DID call on extension can reach to external number
User B fowarding to external number not allowed but forwarding to internal/voice mail etc. allowed
11-14-2012 08:08 AM
Yes, it is possible. You just need to set your CFWD destination on the extension. If you are doing a cfwd to an external number, the CSS on the CFWD must be able to dial the external number
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11-15-2012 03:50 AM
Thanks for response.
My query is to allow selective type of forwarding (i.e only External fowarding) for selected users.It will become like offnet to offnet transfer for Inbound DID call and getting forwarded to external number. Is this supported for some users and not for others.
11-15-2012 05:39 AM
Hi Maheeshwar,
Deji is most correct here (+5 "D" )
This requirement for different levels of "restriction" for Call Forward All
can be controlled by using the Call Forward CSS(calling search space)
as detailed below
Call Forward and Call Pickup Settings | |
Calling Search Space Activation Policy | Three possible values exist for this option: • • • If you select the With Configured CSS option, the Forward All Calling Search Space that is explicitly configured in the Directory Number Configuration window controls the forward all activation and call forwarding. If the Forward All Calling Search Space is set to None, no CSS gets configured for Forward All. A forward all activation attempt to any directory number with a partition will fail. No change in the Forward All Calling Search Space and Secondary Calling Search Space for Forward All occurs during the forward all activation. If you prefer to utilize the combination of the Directory Number Calling Search Space and Device Calling Search Space without explicitly configuring a Forward All Calling Search Space, select With Activating Device/Line CSS for the Calling Search Space Activation Policy. With this option, when Forward All is activated from the phone, the Forward All Calling Search Space and Secondary Calling Search Space for Forward All automatically gets populated with the Directory Number Calling Search Space and Device Calling Search Space for the activating device. With this configuration (Calling Search Space Activation Policy set to With Activating Device/Line), if the Forward All Calling Search Space is set to None, when forward all is activated through the phone, the combination of Directory Number Calling Search Space and activating Device Calling Search Space gets used to verify the forward all attempt. If you configure the Calling Search Space Activation Policy to Use System Default, then the CFA CSS Activation Policy cluster-wide service parameter determines which Forward All Calling Search space will be used. If the CFA CSS Activation Policy service parameter gets set to With Configured CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be used for Call Forwarding. If CFA CSS Activation Policy service parameter gets set to With Activating Device/Line CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be automatically populated with the Directory Number Calling Search Space and Device Calling Search Space for the activating device. |
CFA CSS Activation Policy Service Parameter Ensure the CFA CSS Activation Policy service parameter that displays in the Clusterwide Parameters (Feature - Forward) section of the Service Parameter Configuration window is set correctly for call forward all to work as intended. The parameter includes two possible values: • • When the Calling Search Space Activation Policy is set to Use System Default, the value of the CFA CSS Activation Policy service parameter gets used to determine the Call Forward All CSS. When the option With Configured CSS is selected, the primary and secondary CFA Calling Search Space get used. When the option With Activating Device/Line CSS is selected, the primary and secondary CFA Calling Search Space get updated with primary line Calling Search Space and activating Device Calling Search Space. By default, the value of the CFA CSS Activation Policy service parameter is set to With Configured CSS. See Service Parameters Configuration for information on accessing and configuring service parameters. Roaming When a device is roaming in the same device mobility group, Cisco Unified Communications Manager uses the Device Mobility CSS to reach the local gateway. If a user sets Call Forward All at the phone, the CFA CSS is set to None, and the CFA CSS Activation Policy is set to With Activating Device/Line CSS, then: • • • | |
Forward All | The settings in this row of fields specify the forwarding treatment for calls to this directory number if the directory number is set to forward all calls. The Calling Search Space field gets used to validate the Forward All destination that is entered when the user activates Call Forward All from the phone. This field also gets used to redirect the call to the Call Forward All destination. Specify the following values: • Note • • |
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmcfg/b03dn.html
And beautifully explained by one of my faves, Hailey from CNC here;
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen
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