Call Forward

[waqas sardar]

Dear Team,

I received request from a client (who dont know about its voice setup and i am also new to their setup), that they need to forward the calls of 099 extension to 007 and 010 if it’s not answered within 3 rings. 

099 is only available in the directory number.

099 is already configured somewhere as call are already going to three users when call to 099. but i did not find any hunt pilot of 099.

There is also uccx trunk 10.1.60.5..?

There are also cti ports in cucm  ( but registered with call manager ip 10.1.60.2 instead of uccx 10.1.60.2).

Please advise how to fullfill the requirement ?

Please find attached snaps

[Jaime Valencia]

I would suggest you to get a clear picture of how this is configured and the call routing that is currently in place before anything else, once you know exactly how it works right now, then you can think about what to change and how to change.

If you have access to their CUCMdmin you should be able to find all necessary details.

That SIP trunk might be a CUC integration, then again, if you have access, you should be able to find out all that info by looking at the config.

Not sure why you bring those CTI ports into the picture????

Or the SIP trunk???

What do those have to do with 099????

[waqas sardar]

@ Jaime Thank you for the reply.

You right, there is not clear picture.

Actually client don not have app username and password of the uccx only have OS user & pass.

-->> In CUCX-TRUNK (sip trunk) there is server ip of uccx 10.1.60.5.

-->> Why CTI ports only showing the CUCM IP, if integrated with uccx then there should be 10.1.60.5.

-->> 099 is support call number. currently call landing to 099 is distributing to three engineer (suppose 050,051,052).

Client wants if these engineer not available call then transfer to 007 and 010 after three minutes.

Please advise ..

[Jaime Valencia]

And what is the exact call flow so that calls from 099 go to those three numbers???

Are they UCCX agents???

[waqas sardar]

Call is going from 099 (IVR) to following extension (111,112,113) in an other cucm (10.0.60.3) that is trunk with primary cucm (10.0.60.2).

Requirement is, if these users are not attend the call, then call should go to the 007 and 010 after three rings.

I am trying to configure call forward no answer but still call is distributing between these numbers (111,112,113) only. I also changer the timer to 5 but no any effect. .