Call from outside

[Jonn cos]

Hi all,

I have setup UC500 series successfully and have connected 4 FXO lines. Cals from outside to inside and vice versa are working perfectly. There is one issue, when the call comes from outside, its shows From Anonymous. How can i set it up so that actual calling number shows up

Kindly guide me

[Carlo Poggiarelli]

Hi.

Please post the output of a debug vpm all during an incoming call

Thanks

Regards

Carlo

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[Jonn cos]

Voice Port Module signaling debugging is enabled

Office-IP-PBX#

*Sep 19 10:21:29.654: htsp_process_event: [0/1/3, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing

*Sep 19 10:21:29.654: htsp_timer - 125 msec

*Sep 19 10:21:29.782: htsp_process_event: [0/1/3, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer

*Sep 19 10:21:29.782: htsp_timer - 10000 msec

*Sep 19 10:21:29.782: htsp_timer3 - 5600 msec

*Sep 19 10:21:29.782: [0/1/3] htsp_start_caller_id_rx:BELLCORE

*Sep 19 10:21:29.782: htsp_start_caller_id_rx create dsp_stream_manager

*Sep 19 10:21:29.782: [0/1/3] htsp_dsm_create_success  returns 1

*Sep 19 10:21:30.730: htsp_process_event: [0/1/3, FXOLS_RINGING, E_DSP_SIG_0100]

*Sep 19 10:21:30.730: fxols_ringing_not

*Sep 19 10:21:30.730: htsp_timer_stop

*Sep 19 10:21:30.730: htsp_timer - 10000 msec

*Sep 19 10:21:34.634: htsp_process_event: [0/1/3, FXOLS_RINGING, E_DSP_SIG_0000]

*Sep 19 10:21:35.382: htsp_process_event: [0/1/3, FXOLS_RINGING, E_HTSP_EVENT_TIMER3]fxols_snoop_clid_stop

*Sep 19 10:21:35.382: htsp_timer_stop3

*Sep 19 10:21:35.710: htsp_process_event: [0/1/3, FXOLS_RINGING, E_DSP_SIG_0100]

*Sep 19 10:21:35.710: fxols_ringing_not

*Sep 19 10:21:35.710: htsp_timer_stop

*Sep 19 10:21:35.710: htsp_timer_stop3

*Sep 19 10:21:35.710: [0/1/3] htsp_stop_caller_id_rx. message length 0htsp_setup_ind

*Sep 19 10:21:35.710: [0/1/3] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

*Sep 19 10:21:35.710: [0/1/3] get_local_station_id calling num= calling name= calling time=09/19 10:21  orig called=

*Sep 19 10:21:35.714: [0/1/3] htsp_dsm_close_done

*Sep 19 10:21:35.714: htsp_process_event: [0/1/3, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]

*Sep 19 10:21:35.714: fxols_wait_setup_ack:

*Sep 19 10:21:35.714: htsp_timer - 6000 msec

*Sep 19 10:21:35.722: htsp_timer_stop3

*Sep 19 10:21:35.722: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_setup_req

*Sep 19 10:21:35.722: htsp_process_event: [50/0/1.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

*Sep 19 10:21:35.722: htsp_ephone_start_caller_id_tx calling num= calling name = called num=4001 orig called num=

*Sep 19 10:21:35.726: [50/0/1.1] set signal state = 0x0 timestamp = 0

*Sep 19 10:21:35.726: efxs_onhook_setup: local target is available

htsp_alerthtsp_alert_notify

*Sep 19 10:21:35.730: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert

*Sep 19 10:21:39.634: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

*Sep 19 10:21:39.634: htsp_timer_stop

*Sep 19 10:21:39.634: htsp_timer_stop2

*Sep 19 10:21:40.710: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

*Sep 19 10:21:40.710: htsp_timer_stop2

*Sep 19 10:21:40.710: htsp_timer - 6000 msec

*Sep 19 10:21:44.634: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

*Sep 19 10:21:44.634: htsp_timer_stop

*Sep 19 10:21:44.634: htsp_timer_stop2

*Sep 19 10:21:45.710: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

*Sep 19 10:21:45.710: htsp_timer_stop2

*Sep 19 10:21:45.710: htsp_timer - 6000 msec

*Sep 19 10:21:49.634: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring

*Sep 19 10:21:49.634: htsp_timer_stop

*Sep 19 10:21:49.634: htsp_timer_stop2

*Sep 19 10:21:50.710: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear

*Sep 19 10:21:50.710: htsp_timer_stop2

*Sep 19 10:21:50.710: htsp_timer - 6000 msec

Office-IP-PBX#

Office-IP-PBX#u all

All possible debugging has been turned off

Office-IP-PBX#

*Sep 19 10:21:54.350: htsp_process_event: [50/0/1.1, EFXS_WAIT_OFFHOOK, E_DSP_SIG_1100]efxs_waitoff_offhook

*Sep 19 10:21:54.354: [50/0/1.1] set signal state = 0x4 timestamp = 0 htsp_dial

*Sep 19 10:21:54.354: htsp_process_event: [50/0/1.1, EFXS_CONNECT, E_DSP_DIALING_DONE]

*Sep 19 10:21:54.354: htsp_call_bridged invoked

*Sep 19 10:21:54.358: htsp_call_bridged invoked

*Sep 19 10:21:54.358: htsp_process_event: [0/1/3, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect

*Sep 19 10:21:54.358: [0/1/3] set signal state = 0xC timestamp = 0

*Sep 19 10:21:54.358: htsp_timer_stop

*Sep 19 10:21:54.362: htsp_process_event: [50/0/1.1, EFXS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]efxs_connect_cutthru

*Sep 19 10:21:54.362: [50/0/1.1] set signal state = 0x7 timestamp = 0

*Sep 19 10:21:54.370: htsp_process_event: [0/1/3, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice

[Carlo Poggiarelli · Accepted solution]

Hi.

Sep 19 10:21:35.710: [0/1/3] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

*Sep 19 10:21:35.710: [0/1/3] get_local_station_id calling num= calling name= calling time=09/19 10:21

As you can see in the log, your FXO it's not receiving the caller id information

Under voice-port configuration, try to add

caller-id enable

caller-id alerting ring 2

Otherwise you have to contact your provider

HTH

Regards

Carlo

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"The more you help the more you learn"