05-16-2013 07:29 AM - edited 03-16-2019 05:21 PM
I am using unity 8.5 and have setup multiple call handlers. One of the departments want their call handler to send calls to the receptionist from 9-12 and 1-5. During off hours and the 12-1 lunch hour they wants the calls to go directly to voicemail. Could someone please let me know how to configure this. Thank you
05-16-2013 07:52 AM
Configure the schedule accordingly, and then the routing behavior you want, under the standard and closed greetings.
HTH
java
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05-16-2013 12:05 PM
i also normally setup the schedules on CUCM versus anything. this does depend on your setup but all departments have a pilot so what i do is use Time of Day
basically create time periods
assign the time periods to schedules (like working, non-working, lunch etc)
create partitions and assign the scehdules to each partitions
create a CSS for TOD and assign the partitions
then create Translations Patterns. basically if you have department say Sales and its pilot is 5000
translations will say -5000 route to X based on this time but route to Y based on another time.
not sure why i dont use the UNITY schedules because its seems like a lot right...
05-16-2013 01:13 PM
Dealing with UCXN schedules is a lot easier than time of day routing on CUCM, especially if the call is in UCXN already, makes not sense to do it in CUCM.
HTH,
Chris
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