cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

229
Views
0
Helpful
3
Replies
Beginner

Call handler routing question

Can  a caller handler route  to an extension based on a time of day?      For example, incoming call during business hours, caller presses 0  and the call goes to the operator.    Incoming calls during closed hours, caller presses 0 and the call goes to the watchman.      Is this possible?

Thanks-    Pat

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Contributor

Call handler routing question

If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question.  Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever.  you will tie a schedule to this and use the transfer rules Closed & STandard.  During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X.  Another way is to route the call back to CUCM and use ToD routing in CUCM.  The easiest is to use Unity.

View solution in original post

3 REPLIES 3
Highlighted
Contributor

Call handler routing question

If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question.  Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever.  you will tie a schedule to this and use the transfer rules Closed & STandard.  During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X.  Another way is to route the call back to CUCM and use ToD routing in CUCM.  The easiest is to use Unity.

View solution in original post

Beginner

Call handler routing question

Wow!  That was incredibly easy.    Thank you Kevin.

Contributor

Call handler routing question

Glad I was able to help!!!

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here