01-20-2014 08:17 AM - edited 03-16-2019 09:20 PM
Can a caller handler route to an extension based on a time of day? For example, incoming call during business hours, caller presses 0 and the call goes to the operator. Incoming calls during closed hours, caller presses 0 and the call goes to the watchman. Is this possible?
Thanks- Pat
Solved! Go to Solution.
01-20-2014 08:27 AM
If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question. Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever. you will tie a schedule to this and use the transfer rules Closed & STandard. During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X. Another way is to route the call back to CUCM and use ToD routing in CUCM. The easiest is to use Unity.
01-20-2014 08:27 AM
If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question. Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever. you will tie a schedule to this and use the transfer rules Closed & STandard. During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X. Another way is to route the call back to CUCM and use ToD routing in CUCM. The easiest is to use Unity.
01-20-2014 08:38 AM
Wow! That was incredibly easy. Thank you Kevin.
01-20-2014 08:43 AM
Glad I was able to help!!!
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