Hi All,
I am trying to configure a basic poor mans call queuing system using call handlers on Unity Connect (ver 7).
I am trying to copy something similar to the below suggestion I found, which should put a caller on hold automatically.
Call_Handler_A: will have the greeting you want (or blank if you prefer) with an after greeting action of
"Transfer to" Call_Handler_B
Call_Handler_B: will have a supervised transfer to subscriber XYZ, with the setting to put the user on hold.
Call_Handler_B does not require an extension, since no one will be dialing it, however, for testing purposes
you can assign Call_Handler_B an extension, and dial your VM pilot, then Call_Handler_B extension and it
will work. Once it's working as you wish, you can remove the extension and modify Call_Handler_A as required.
Can anyone please point me in the right direction to documents or something to help me understand what I need to do for this.
I have tried but I am not making any in-roads. Basically, I have no idead how to transfer calls to another call hnadler and how to put on hold.
All suggestions are greatly appreciated.
