Hi Raza, Try using the FQDN/Hostname of UCCX when you log into Finesse, not the IP address. HTH, Chris ... View more

Hi Gordon, We've experienced the same issue with 7841's you describe.  It's random and would only happen to one or two phones.  Factory restoring the phone resolved the issue, we also upgraded to the latest firmware and haven't seen it since, but wouldn't be surprised to see it come up again. HTH, Chris ... View more

Hi there, The FXS port would provide dial-tone to your fax machine and you would connect directly to the FXS port, no need for the ATA. HTH, Chris ... View more

Hi Yannick, I've had better luck with UCCX 10.6 with Finesse.  How are you testing the failover?  Check out this bug: Finesse clients take 3 minutes to detect server NIC is disabled\offline CSCus1598 https://tools.cisco.com/bugsearch/bug/CSCus15989 HTH, Chris ... View more

Hi Peter, I updated my previous post, the G711 bandwidth calculation without the IP headers calculated by a Gatekeeper is 128 for a single call is 128, not 160.  Therefore a single G711 call uses 128 and a single G729 call uses 16. HTH, Chris ... View more

Hi Peter, H323 Gatekeepers use twice the codec bandwidth without UDP/IP header bandwidth which is 64 X 2 = 128 for G711 a single G711 call  and 8 X 2 = 16 for G729 for a single G729 call. HTH, Chris  ... View more

Hello Waqas, I'd take a look at the script repository/sample scripts, as well as review the UCCX script programming guides on CCO: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip   HTH,   Chris ... View more

Hi there, I'd suggest taking a look at my previous link and populating the voice register global commands.  Chris ... View more

Hi there, Can you post your config?  Ensure you have the proper SIP SRST config on your gateways in addition to the standard SCCP SRST a config: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cusrst/admin/sccp_sip_srst/configuration/guide/SCCP_and_SIP_SRST_Admin_Guide/srst_call_handling.html#pgfId-1052492 Chris ... View more

Hi there, From the admin guide it applies to CUCM a 10 as well: If the route group contains a gateway that uses the QSIG protocol, only gateways that use the QSIG protocol display in the list. If the route group contains a gateway that uses the non-QSIG protocol, gateways that use the controlled intercluster trunks, which are QSIG protocol, do not display in the list. As Chris suggested I would try converting to SIP or H323.   Chris     ... View more

It doesn't appear that you've associated the line with ephone.  Add the following under the appropriate ephone: button 1:2 Do you have dial tone or can you call internally? Chris ... View more

Just to add to Chris, what version of firmware/did you upgrade the firmware? HTH, Chris Sent from Cisco Technical Support iPad App ... View more

Hi Asad, I had this happen and factory restoring the phones resolved the issue. HTH, Chris Sent from Cisco Technical Support iPad App ... View more

Hi Eduard, Just to add to the tips from Aman (+5), Check out the following matrix: http://www.cisco.com/en/US/prod/collateral/routers/ps10538/aag_c07_563807.pdf IOS License for ISR G2 Support ISR G2 Routers Supported on IOS Version That Introduced Support IOS Image for ISR Support ISR Routers Supported on4 Supported Modules per Chassis Application Modules ISM-SRE-300-K9 IP Base 1941 - 3945 15.0(1)M - Not Supported Maximum of 1 across the portfolio, Not supported on 3925E, 3945E HTH, Chris ... View more