call history in 8841 ip phone

[baskaranm1]

HI all,

I am using 8841 ip phone and cucm version 10.5.

8841 model phone is not showing call history option.

if I press application button, I am not seeing recents option to select.

current phone firmware version is 11.7

[Abhay Singh Reyal]

Follow below steps
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1- Make sure that the phone configuration is correct. Go to settings on the phone and check the network configuration. Compare the settings with a working phone and make sure that the TFTP etc are correct.
2- Login to the switch where the phone is connected to and verify the Switch Port configuration with the working phone's port.

Kindly rate all helpful posts !!!

HTH

[Ratheesh Kumar]

Hi there

Please try enabling Alternate TFTP on the phones and set a valid TFTP IP address or add an option 150 or 66 TFTP server on the DHCP server's scope for the subnet of the phones

Hope this helps!

Cheers
Rath!

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