Call history not displaying on IP phones, ex. missed calls

[Horacio Gutierrez]

Hello,

We set up a new site and now our IP phones which are 7941 are not showing the call history such as missed calls, received calls, and placed calls. We have call manager 8x. Also, the new site phones register to the subscriber in another site, we have a router and voice gateway at the new site.  Any suggestions what might be causing this is this on cucm side such as the device pool, or on the router and voice gateways configuration.

Thanks.

[Aman Soi]

Hi Ali,

Sorry,I could not find anything beyond what I shared.

If it is covered under Support contract , suggest opening TAC case and share the findings.

regds,

aman

[Xingxing Zhang]

I encountered the same problem, but has been resolved.

IP  Phone moving to a new station, by queries stored in the local CM List  is registered to CUCM, but can't  record the new call history such as  missed calls, received calls, and placed calls.

Because the new stations DHCP server is not configured TFTP, so ADD option 150 ip 1.1.1.1 .

Reference：

http://www.cisco-club.com.cn/space-123420-do-blog-id-11782.html

[Majed Zouhairy]

between the phone and the cucm, is a firewall, so i turned on sip inspection, and it worked :)!

[edolinares]

Review the DHCP options, remind to point an option to the call manager:

DHCP Scope options: add

#:150

name:Cisco VoIP Phones

IP: [your call manager ip]