Call incoming/outgoing reporting

[Fred Rawlings]

Hi All...What I'm trying to do is get a report of the following, the number of incoming and outgoing calls from a group of extensions, do I use the CDR to accomplish this task? I've ran a few different reports using it, but none like what I'm needing now. Looking for any suggestions to get this accomplished...Thanks

[paolo bevilacqua]

Unless you want to work manually with complicated SQL queries, you will need a external billing application to do that. There are various on the market, you can search for more information.

[Fred Rawlings]

Thanks Paolo...I was hoping that wouldn't be the case, I'll do some researching and see what application I can find.

[Mohamed Abdallah]

Hi,

We are Cisco Developer Solution Partner

Please have a look on

http://www.connectps.com/cisco-xml-services-ip-phone-billing-application-for-cucm-cme.htm

Kind Regards

Mohamed Abdallah

[federicadocali]

Hi,

have a look at our Billing product.

Mida Billing is our solution for Enterprise billing systems in VoIP networks. It’s based on a modular and open architecture, providing a fully featured and flexible set of documentation.

See details here.

Mida Billing   is a module of eFramework, a linux based virtual appliance distributed as preinstalled OVA; the suite can be placed in co-residency with CUCM on BE6000 or UCS or any vmware platform and the vApp requirements are by far lower than any windows server machine.

Mida Solution is a Cisco Preferred Solution Developer and the eFramework suite offers a large set of applications on the same virtual appliance, including queue manager, billing, fax server, recorder, directory xml service, etc.

Feel free to contact us at info@midasolutions.com for further info or for try for free our applications.

Regards,

Federica Docali

[mansoortmx]

Hi Fred,

We use Microcall Call Accountinmg software. I installed it a year ago and we have never had any issues. Excellent tech support, located in Georgia, US.

There are many reports and features, including AD based Corp Directory.

Check them out at http://www.microcall.com/

Regards,

Mansoor Ahmed