Call Manager 11.5 custom caller ID or announcement upon transfer

[galaga]

Is there a way in Call Manager 11.5, to, upon transferring a call, (to a cell or other phone), to some how notify or have an alternate called id to alert the user that this call is a priority and to pick up ?

Thanks for any insight

[Jaime Valencia · Accepted solution]

There is no way to provide any notification that a call is urgent, yes, you could modify the ANI you send, based on you dialing a certain way so it's presented to the called party.

You'd need to validate your telco will accept you sending such ANI and will not overwrite it for external calls.

[galaga]

Jamie,

Thank you for the response.

Changing this would be a global setting correct ?  I could not decide to send a different ID based on who or when the call is transferred to correct ?

Would there be a way to do this with jabber or video call ? Just looking for a unique identifier   

Thanks again

[galaga]

ok. Thank for the reply !!