Call Manager 5.1 upgrade error

[tiger_401]

Dear All,

I am upgrading my call manager from System version: 5.1.3.2000-3 to 6.1.4 but i am not able to upgrade it, its giving me an error.

there is no hardware issue. hardware is compliable.

the file i am trying to upload is UCSInstall_UCOS_6.1.4.1000-10.sgn

Can you please guide me to solve this problem

I will be very grateful to you if you can help me in this issue.

Please find attached the screenshoot for your consideration

Thanks a lot in advance.

regards

Malik

[Aman Soi]

Hi Malik,

I was just checking the software compatibility for upgrade which says that it is possible to upgrade but when I login on Cisco Site for downloading the patch , it says

Cisco Unified Communications Manager 6.1(4) part 2 of 2 (non-bootable) - Upgrade from 6.1(2x), 6.1(3x)

That is the reason u a re getting this message.

regds,

aman

[tiger_401]

Thanks a lot for the reply Aman, please gudie me what should i do now.

i have this file as well  UCSInstall_UCOS_6.1.5.12900-7.sgn

will it work

Thanks a lot.

Regards,

Malik

[Rob Huffman]

Hi Malik,

Just to add a note to the good tips from my friend Aman (+5)

The 2 files, when combined should have a .sgn.iso file extension;

Upgrading to Unified CM Release

6.1(4) by Using the UCSInstall File

Because of its size, the UCSInstall iso file, UC

OS_6.1.4.1000-10.sgn.iso, comprises two parts:

•

UCSInstall_UCOS_6.1.4.1000-10.sgn.iso_part1of2

•

UCSInstall_UCOS_6.1.4.1000-10.sgn.iso_part2of2

Procedure

Step 1

From www.cisco.com, download the two UCSInstall files.

Step 2

Execute one of the following commands to reunite the two parts of the file.

Note

The 6.1.4.1000-10 build represents a non-bootable ISO that is only useful for upgrades. You cannot use

it for new installations.

a.

If you have a Unix/Linux system, cut and paste the following command from this document into the

CLI to combine the two parts:

b.

If you have a Windows system, cut and paste the following command from this document into the

command prompt (cmd.exe) to combine the two parts:

Step 3

Use an md5sum utility to verify that the MD5 sum of the final file is correct.

d3557a8c0a2895be4085189537356dfd  UCSInstall_UCOS_6.1.4.1000-10.sgn.iso

http://www.cisco.com/web/software/282074295/27086/cucm-rel_note-614.pdf

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

[tiger_401]

Dear Rob,

Thanks for a reply.

Is there a need for a cop file before i proceed further with the upgrade from 5.1 to any other version like 6.1.4 or 6.1.5 or 7.x

regards,

Malik

[tiger_401]

Dear Rob,

I have followed excalty the same steps but nothing is working.

This is the first time i m facing such kind of an issue.

I dont understand what wrong

Can you please help me sort out this issue

i will be very thankful for your support

Regards,

Malik

[Aman Soi]

Hi Malik,

The problem which I see is that their is no patch available to upgrdae from 5 to 6.

The patch which is available on Cisco site says u need to have at least 6.x so that u can upgrade to 6.1.X

regds,

aman

[Aman Soi]

Hi Rob,

Thanks for support.

I have checked even for version 6.0 even that is not supported.

http://software.cisco.com/download/release.html?mdfid=280968161&flowid=5324&softwareid=282074295&release=1.1(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

Please just kave a look on attached snapshot.

regds,

aman

[Rob Huffman]

Hi Aman,

This is a supported upgrade path my friend

Check out (Table 22);

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

The reference that you see has always been on the download pages

and is related to the fact that you need to order 5.x to 6.x upgrades

via PUT so as to receive the proper "License" files. Here is the exerpt

from the release notes;

Upgrading to Unified CM 6.1(4) from Unified CM 4.x and 5.x

If you are upgrading from 4.1.3, 4.2.3, 4.3(2), 5.1.2, or 5.1.3, use the

Product Upgrade Tool(PUT) or  the  PUT for registered customers only

to obtain a media kit and license or purchase the upgrade from

Cisco Sales.

http://www.cisco.com/web/software/282074295/27086/cucm-rel_note-614.pdf

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

[Aman Soi]

Hi Rob,

Thanks a lot for making me clear.Surprisingly,I do not understand why is it like this for some versions where u need to place the order through Cisco while in some cases , u can download the patch directly from Cisco Site

So, Malik has to place an order through PUT provided u have valid ESW /UCSS contract.

regds,

aman

[Rob Huffman · Accepted solution]

Hi Aman,

He can use the download version of the sgn.iso The note on

the download page is really just a "Heads up" to remind people that

a Software feature license would be required. Many people in the past

would do the upgrade without securing the licenses and of course the

Callmanager service wouldn't start. So Cisco started putting up the

warning flag on the download page to remind people.

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

[tiger_401]

Dear Aman/Rob,

Thanks for your usual great support.

I really appreciate.

Is there any other way we can proceed with the installation.

Your consideraiton in this regard will highly be appreciated.

Regards,

Malik

[tiger_401]

i downloaded this patch cisco-ipt-k9-patch5.1.3.8000-4.tar.gz.sgn

now i m uploading them to both pub and sub

Regards,

Malik

[James Price]

Malik,

I know this is an old thread, and is a complete long shot, but is there any chance you have the cisco-ipt-k9-patch5.1.3.8000-4.tar.gz.sgn on hand somewhere?  We have an outdated CallManager cluster, and one of our nodes died, and now trying to rebuild, I can't download this file anymore.  The cisco site no longer allows you to download 5.x callmanager.  

You're help would be greatly appreciated!!!

Chris