Call Manager can connect the Jabber application to the Cisco Instant Messaging and Presence Server

[paul-elungat]

Hi,

Call Manager can connect the Jabber application to the Cisco Instant Messaging and Presence Server. AD authenticated users having issues authenticating. Kindly advice.

[Jitender Bhandari · Accepted solution]

Hi Paul,

Are you able to authenticate on Cisco Unified Communications Self Care Portal with those users?

JB

[paul-elungat]

Hi Jitender,

There is no access to the Cisco Unified Communications Self Care Portal

[Jitender Bhandari]

Hi Paul.

What version of cucm are you using it could be <IP address of your CUCM>\ccmuser

JB

[Dennis Mink]

What is the error message and have your users been assigned to a CUPS server if you look at the user assignment on your presence server(s)

Please rate if useful

[paul-elungat]

Apologies for the delay. This is the message on the IM & Presence server.