Call manager fallback srst no ring

[neil.kaufenberg@bold.k12.mn.us]

When my system is in fallback to the gateway I have the rolling issue:

1. Pick up the phone and hear dial tone.

2. Press 9 for outside line and then hear no dial tone.

3. Dial number and hear no ring.

How do I enable the dial tone after pressing 9 and how to I get it so the users hear the ringing in the handset so they know the call is working?

Here is config of call-manager-fallback

call-manager-fallback

 secondary-dialtone 9

 max-conferences 2 gain -6

 transfer-system full-consult

 limit-dn 7945 2

 limit-dn 7965 2

 limit-dn anl 1

 ip source-address 10.201.106.2 port 2000

 max-ephones 10

 max-dn 200 no-reg

 system message primary Olivia SRST

 transfer-pattern ....

[Maren Mahoney]

Can you also provide the config an ephone and its ephone-dn to look at?

Since these are sccp phones, issue the following debug command for one of your phones and place a call with it. Post the output here and we can take a look: debug ephone detail mac-address xxxx.xxxx.xxxx

Maren

[neil.kaufenberg@bold.k12.mn.us]

The phones that I am running are sip. Could this be an issue as to why I do not hear the dial tone and ringing while in fallback mode?

Is there a special config I need to add to get them working?