07-29-2020 10:41 AM
When my system is in fallback to the gateway I have the rolling issue:
1. Pick up the phone and hear dial tone.
2. Press 9 for outside line and then hear no dial tone.
3. Dial number and hear no ring.
How do I enable the dial tone after pressing 9 and how to I get it so the users hear the ringing in the handset so they know the call is working?
Here is config of call-manager-fallback
call-manager-fallback
secondary-dialtone 9
max-conferences 2 gain -6
transfer-system full-consult
limit-dn 7945 2
limit-dn 7965 2
limit-dn anl 1
ip source-address 10.201.106.2 port 2000
max-ephones 10
max-dn 200 no-reg
system message primary Olivia SRST
transfer-pattern ....
07-29-2020 12:20 PM
Can you also provide the config an ephone and its ephone-dn to look at?
Since these are sccp phones, issue the following debug command for one of your phones and place a call with it. Post the output here and we can take a look: debug ephone detail mac-address xxxx.xxxx.xxxx
Maren
08-03-2020 06:11 AM
The phones that I am running are sip. Could this be an issue as to why I do not hear the dial tone and ringing while in fallback mode?
Is there a special config I need to add to get them working?
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