Call Manager ver 10.5

[dukeminus]

my users in NewYork office are complaining that they can not receive any external calls. the person on other end just hear busy signal. Internal calls work find

[m.batts · Accepted solution]

We could really do with a lot more information.

What connectivity have you to the PSTN. Do you use ISDN? if are the circuits up?

Is this a new installation? has it working in the past

[dukeminus]

Hi m.batts,

What info do you need from PSTN 

[Jaime Valencia]

At the very least, you need to mention what the exact call flow is, if this is CUCM/CME, what version you're using, if this is a SIP trunk, or TDM, if TDM, what you use, etc.

Otherwise, I suggest you reach TAC so someone can log into your system and find that information.

[dukeminus]

Thanks you guys for reaching out. It appears we are having circuit issues