Hi Everyone,
I already upgrade CUCM and CIMP to 12.5(1) SU8 and CCX to 12.5(1) SU3.
after that, when agent call outbound using CRM not automatically through Jabber.
there is no change configuration from CUCM side and CRM before and after upgrade.
i check from RTMT CTI Search Menu showing below :
and below the logs :
|11:02:07.306 |AppInfo |CTIManager::ready_SdlConnectionInd(): New connection accepted -- Connection Id=7 TcpHandle=[1:200:21:214] PeerIPAddr=170.10.12.232 PeerPort=53605 CtiHandler=[0:0:0:0]
|11:02:07.306 |AppInfo |CTIManager::CtiManager::providerInitRequest(): PROVIDER_INIT_REQUEST received -- Connection Id=7 TcpHandle=[1:200:21:214] PeerIPAddr=170.10.12.232 PeerPort=53605 User name= CtiHandler=[0:0:0:0]
|11:02:07.345 |AppInfo |CTIManager::CtiManager::providerInitRequest(): Provider Initiated -- Connection Id=7 TcpHandle=[1:200:21:214] PeerIPAddr=170.10.12.232 PeerPort=53605 CtiHandler=[1:200:8:53]
|11:02:07.351 |AppInfo |[CTI-APP] [CTIHandler::processIncomingMessage] CTI ProviderInitRequest ( seq#=1 ProviderName = CiscoTSP 12.5(1.6) QbeClientVersion = CiscoTSP 12.5(1.6) PluginName = CiscoTSP ApplicationName = CiscoTSP001-170.10.12.232
|11:02:07.351 |SdlSig |CtiProviderInitReq |started |CTIHandler(1,200,8,53) |CTIHandler(1,200,8,53) |1,200,21,214.2^*^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] Async Response=1 ProviderName = CiscoTSP 12.5(1.6) ClientVersion = CiscoTSP 12.5(1.6) mApplicationName = CiscoTSP001-170.10.12.232 mPluginName = CiscoTSP
|11:02:07.819 |AppInfo |CTIManager::CtiManager::CleanupProviderInfo(): Provider has been closed -- Connection Id=7 TcpHandle=[1:200:21:214] PeerIPAddr=170.10.12.232 PeerPort=53605 CtiHandler=[1:200:8:53]
|11:02:07.820 |AppInfo |ProviderOpenActivity(): activity: 2, connID: 53, appID: , ipaddr: 170.10.12.232, loginID: ****, reason: 3.
I already restart service CTI Manager.
any advice ? Is there an issue compatibility between them ?
Thanks
