09-30-2009 03:09 PM - edited 03-18-2019 10:40 AM
Using CUCM 6 or 7, when a call is reverted from park, 79XX phones will only display "callpark reversion" after a very long time (4 or more rings) or after the user answers the phone. Does anybody know how to get the callpark reversion display immediately?
For obvious reasons, users need to know if a call is a reverted call before they answer it.
Funny fact is that the cheap 69XX phones do not have this issue and display the "call reversion" message immediately.
Thanks for any input on this
09-30-2009 03:14 PM
Seems a bug in phone firmware, if you search the release notes or contact the TAC you may identify a FW version working correctly.
10-01-2009 08:28 AM
thanks for the feedback, I opened a TAC case this morning. Just wanted to know if anybody else experienced the same issue since i am seeing this across many phones (from 7960, 62, 65, 70) with the latest firmware.
10-05-2009 12:37 PM
In case somebody runs into the same issue, the fix is to change the service parameter "Caller ID Display Priority Enabled" under CallManager service to false. It is true by default. This will allow the call park reversion message to display immediately.
10-05-2009 02:21 PM
Thank you for letting us know. Not knowing CM well, I guessed something wrong, sorry for the confusion.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide