Call Pickup & Group Pickup Not Working

[gtao725]

Dear Cisco Community,

I have an issue concerning the configuration of Call Pickup & Group Pickup on my Cisco IP Phones (CP-7841-K9) running in SIP mode. I have Cisco Call Manager Express CLI (v10.5) on a Cisco C2901 router [IOS (C2900-UNIVERSALK9-M), Version 15.4(3)M3]. Everything works fine except for Call Pickup and Group Pickup. Whenever someone tries to pickup someone else's call, all they can hear is like a busy tone (3 beeps) and then nothing. I have attached here the config of our C2901 router. 

I have literally tried everything I know of and some suggestions from Cisco forums I googled (including using feature buttons instead of default soft buttons as well as enabling fac standard) but nothing worked. It would be greatly appreciated if someone could point me in the right direction to get this working. Thank you all in advance!

PS: The firmware running on the 7841 phones is: sip78xx.10-3-1-12

[Vaijanath Sonvane]

Hi,

Try below configuration:

telephony service

call-park system application

no create cnf

create cnf

Please rate if this post is helpful!

[gtao725]

Hi Vaijanath,

I already have call-park system application in my config, see below. But I will try your commands again anyway later today. Thx! Will let you know if it works out. I am also open to other suggestions if any.

telephony-service
 sdspfarm units 5
 sdspfarm transcode sessions 8
 sdspfarm tag 1 conference
 conference hardware
 max-dn 200
 ip source-address 192.168.1.2 port 2000
 service directed-pickup gpickup
 service dnis dir-lookup
 max-conferences 4 gain -6
 call-park system application
 transfer-system full-consult
 directory last-name-first
 fac standard
 create cnf-files version-stamp 7960 Jun 04 2019 16:10:57

[gtao725]

Hi Vaijanath,

Retyped those commands you suggested. Rebooted all the phones and still not working unfortunately. Anyone else have other suggestions to this issue?

[Vaijanath Sonvane]

I would suggest to try upgrading the router IOS and CME to latest stable version.