06-30-2010 04:46 AM - edited 03-15-2019 11:29 PM
Hi,
In our Cisco Callmanager 7x, I have created the following:
Hunt Pilot Configuration:
Hunt Pilot: 6610033
Hunt List: Omraadesyd
---------------------------------------------------------------------------
Hunt List Configuration:
Hunt List: Omraadesyd
Hunt List Member Information: Omraadesyd
---------------------------------------------------------------------------
Line Group Information:
Line Group Name: Omraadesyd
RNA Reversion Timeout: 40
Distribution Algorithm: Circular
Selected DN/Route Partition: 4003/PhonesPT
4004/PhonesPT
4005/PhonesPT
4006/PhonesPT
4007/PhonesPT
4008/PhonesPT
4009/PhonesPT
4013/PhonesPT
All above directory numbers have been configurated with "Remstruplund1 in InternPT" in the "Call Pickup Group" configuration
---------------------------------------------------------------------------
Call Pickup Group Information:
Call Pickup Group Name: Remstruplund1
Call Pickup Group Number: 6641054
Current Associated Call Pickup Groups
Selected Call Pickup Groups: 6641054/InternPT
---------------------------------------------------------------------------
The strange thing is that if someone makes a call directly to - by example - the phone number 4004, the user at the phone number 4006 can take the call, because they are in the same Call Pickup Group.
But if someone makes a call to 4000 and the phone rings at the phone number 4004 and there only is an user at the 4013 phone number, this user can not take the call on the 4004 phone.
Have I missed anything in the above configuration? How can I make sure that the user at the 4013 phone number can take the call on another phone and do not has to wait before it is the 4013 phone numbers turn in the distribution algoritm?
Kind regards,
Carl-Marius
Solved! Go to Solution.
06-30-2010 05:28 AM
Hi Carl-Marius,
This setup does not work without the "workaround" shown below. Once you apply this you should be good to go
**Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Cheers!
Rob
06-30-2010 05:28 AM
Hi Carl-Marius,
This setup does not work without the "workaround" shown below. Once you apply this you should be good to go
**Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Cheers!
Rob
07-01-2010 03:33 AM
Hi Rob,
IT WORKS - Thank you so very much!
You're the best! .
Kind regards,
Carl-Marius
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