Call Pickup not working

[ysanadiga01]

Hi there,

I got a strange issue with Call Pickup Group. I have created a Call Pickup group and put two directory numbers in this group. When someone call one of the DN, the other phone in Call Pickup group gets the notification. As soon as the user presses Pickup softkey, call gets disconnected. Both phones are SIP devices 8841 and 8851. 

Any help or suggestion is welcome. 

Thanks. 

[Jitender Bhandari · Accepted solution]

Hi,

there was a new BUG that was filed recently, compare the condition to see if you are matching it.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva71953/?reffering_site=dumpcr

JB