Call Pickup Notification

[Ian Jones]

Hi

I have set call pickup notification alert to come on after 6 seconds - what I notice is the notification stays on screen for a further 20 seconds afte rthe call has been picked up (users still think there is a call waiting so try and pickup - but get the message "no call to pickup")

any idea how to remove the notificaiton once the call has been picked up

devices being used = 7821

?

Thanks

[Aaron Harrison]

Hi

Is the behaviour consistent with other model types on your network? I seem to remember it clearing from the 79xx models. If it's not consistent, raise it with TAC. It's not something you configure.

Aaron

[aateek singh]

Hi,

You can refer to this post
You need to open a feature request
https://supportforums.cisco.com/discussion/9964826/visual-call-pickup-notification-duration

And,
According to System Requirements for Call Pickup 
System Requirements for Call Pickup/Call pickup notification :-
To operate, call pickup requires the following software component:
•Cisco Unified Communications Manager
The following phones that are running SCCP and SIP support call pickup with Pick Up (PickUp) and Group Pickup (GPickUp) softkeys in the Standard User and Standard Feature softkey templates:

•Cisco Unified IP Phones (7941, 7961, 7970, 7971)

The following phones that are running SCCP support call pickup with the Pick Up (PickUp) and Group Pickup (GPickUp) softkeys in the Standard User and Standard Feature softkey templates:

•Cisco Unified IP Phones (7905, 7912, 7920, 7931, 7940, 7960)

Regards
Aateek Singh
Network Engineer
Spooster IT Services