Call Pickup on a Hunt Group

[BSOC support]

Hello all,

A customer of mine has requested that I route an inbound PSTN call onto her extension (5812) and then onto her assistants extension (5871). I have done this using a translation pattern and a hunt group (5810) and all works fine (very basic). The customer now want the rest of her team to be able to 'pickup' this call using 'call pickup'.

The team members can pickup calls direct to 5812 and 5871 as they are all members of the same 'pickup' group however the team cannnot pickup calls to the new 'huntgroup' number that I created (5810) when it rings on 5812 and 5871.

The customer does not want to add her team to the new huntgroup and does not want 5812 and 5871 in its own seperate pickup group.

Is it possible to get this to work or is call pickup on a hunt group not possible.

Thanks in advance....

BSOC     

[Rob Huffman · Accepted solution]

Hi BSOC,

Call Pickup on a Hunt group is possible but you have to use this

old/obscure "fix" from Cisco

Step 1

- in CUCM admin go to Enterprise Parameters

- scroll down until you find Cisco Support Use

- Enter  CSCsb42763 in mixed case (as shown) in Cisco Support Use 1

- click update

Step 2

- Go to the Hunt Pilot  Configuration page

- select a Call Pickup Group from the  dropdown list

- and click update

.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[BSOC support]

Hi Rob,

This worked a treat so thankyou. I did give you a good rating on this so I hope it has registered to your profile. A quick question. Once a discussion is marked as 'Answered' is the discussion then closed? If so does the discussion just sit under your account or do you have to move it somewhere. Just trying to do a bit of housekeeping with our account.

Many thanks

Graham

[Rob Huffman]

Hi Graham,

You are most welcome my friend! And thank you for the nice

rating.

When a question is marked as answered it stops the "votes"

portion of the rating system and really nothing else There can be

continued posts/conversations on the thread.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[BSOC support]

Hi Rob,

Do I need to mark the conversation as resolved or closed now? I dont want to leave 'open' conversations on the forum when they should be closed!

Thanks again

BSOC

[Rob Huffman]

Hey Graham,

You've already marked it as answered which is really as good as it gets

around here Only the Moderators can close or "lock" a thread. You've

done all that needs to be done my friend.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen