call reconrding and accounting - cucm 6.1.1.3

[JATINDER KUMAR]

can any one tell me what is the best way to record the calls and do the accounting also for the calls is it a feature built in with cucm 6.1 or this can be achieved by some extra module please suggest...

Jatin

[Jaime Valencia]

CUCM does not provide recording, you need a 3rd party

Witness
www.witness.com

Nice
www.nice.com

IPcelerate
www.ipcelerate.com

CUCM already provides CDR and CAR, if you need enhanced reporting capabilities you can buy a 3rd party billing server to process the CDR files.

HTH

java

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